Jennifer Pakish
Elyria,OH
Summary
Dispatch Supervisor with experience in managing a team of thirteen to seventeen diverse individuals. Handles daily operations, training employees, and resolving challenges swiftly to ensure operations run 24/7/365 to the best of my ability.
Overview
26
26
years of professional experience
Work History
Dispatch Supervisor
Ohio State Highway Patrol
Brook Park, Ohio
09.2000 - Current
- Oversee daily dispatch operations, ensuring efficient communication between units and field personnel.
- Assist in the hiring process for new dispatchers with recruitment, testing, interviewing and training.
- Create and handle scheduling for daily coverage, training, details, recruitment which includes equalizing overtime for adequate coverage.
- Handle spur-of-the-moment situations allowing operations to run smoothly
- Prioritizing and multitasking on a daily basis
- Teamwork - putting aside my supervisor duties to help maintain dispatching operations by working a CAD workstation along side my personnel.
- Process daily payroll and complete biweekly payroll audits.
- Daily, weekly and monthly followup system for operations and accuracy
- Maintain inventory and order/return uniform equipment for staff
- Handle personnel issues with management team and individually with team members
- Maintain yearly performance records on each employee for reference
- Create evaluations and review with individuals through the training process and yearly basis with the dispatch center
- LEADS TAC handling monthly warrant validations with courts and patrol posts/OIU department.
- OHLEG coordinator for the district - create new account and manage
- Receive and process warrants for entry, 3rd party checks and close out served warrants returning to individual courts
- On management team and assist with post duties when needed.
Education
High School Diploma -
Wellington High School
Wellington, OH06-1989
High School Diploma -
Lorain County Joint Vocational School
Oberlin, Ohio06-1989
Skills
- Employee training
- Attendance documentation
- Records maintenance
- Dispatcher monitoring
- Schedule checking and oversight
- Data entry
- Prioritizing calls
- Dispatching procedures
- Stress tolerance
- Schedule management
- Problem-solving
- Time management
- Attention to detail
- Team collaboration
- Active listening
- Multitasking and organization
- Verbal and written communication
- Record keeping
- Critical thinker
Timeline
Dispatch Supervisor
Ohio State Highway Patrol
09.2000 - Current
High School Diploma -
Wellington High School
High School Diploma -
Lorain County Joint Vocational School