Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jennifer Palmer

Rossville,GA

Summary

Highly skilled Phlebotomist possessing relevant experience in fast-paced healthcare environments. Strong abilities in patient care, quality control and data management make for efficient and safe blood collection procedures. Demonstrated skills in building rapport with diverse patients, ensuring comfort during venipuncture processes. Previous roles have resulted in increased efficiency and improved patient satisfaction rates.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Medical Assistant/Phlebotomist

Chattanooga Family Prac Assocs
Chattanooga, TN
12.2019 - 05.2024
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Collected samples from patients for laboratory testing purposes.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Incorporated outside records into charts and EHR.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.

Patient Services Coordinator

Starkey Hearing
Hixson, TN
04.2019 - 12.2019
  • Greeted patients and visitors in a friendly and professional manner.
  • Ensured medical records were accurately updated with patient information.
  • Assisted with scheduling appointments for patients.
  • Coordinated insurance authorization for procedures and tests.
  • Managed the flow of incoming calls from patients and other healthcare providers.
  • Prepared correspondence, reports, memos, and other documents as requested by management staff.
  • Answered questions from patients regarding their accounts and billing inquiries.
  • Performed data entry into electronic health record system.
  • Maintained accurate documentation of patient visits and follow-up care plans.
  • Assisted with filing insurance claims on behalf of patients.
  • Monitored inventory levels of office supplies and placed orders when necessary.

Patient Care Technician

Erlanger Baroness Hospital
Chattanooga, TN
03.2018 - 12.2019
  • Provided direct patient care and assistance to healthcare team members.
  • Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
  • Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
  • Ensured that all medical equipment was properly maintained and sterilized.
  • Maintained accurate records of patient care, condition, progress, and concerns.
  • Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
  • Collected specimens such as urine samples for testing purposes according to established protocols.
  • Helped create a safe environment by following infection control policies.

Lead Lab Technician/Patient Referral Coordinator

Center For Intergrated Medicine
Chattanooga, TN
06.2015 - 03.2018
  • Assisted with the development of new laboratory protocols and processes.
  • Led daily operations of a lab, including scheduling, ordering supplies, and overseeing staff.
  • Trained and supervised technicians in proper laboratory procedures and safety regulations.
  • Conducted experiments to evaluate the accuracy and reliability of test results.
  • Performed routine maintenance on laboratory equipment to ensure optimal performance.
  • Provided technical guidance to other lab personnel during experiment execution.
  • Ensured that all necessary documentation was completed accurately and timely.
  • Troubleshooted problems related to laboratory instruments or techniques when necessary.
  • Prepared samples for analysis according to established methods.
  • Participated in team meetings to discuss project progress or brainstorm ideas.
  • Coordinated activities between internal teams as well as external vendors and partners when needed.
  • Collected, labeled and stored lab samples according to laboratory specifications.
  • Used time management and adaptability skills to prioritize and run multiple tests.
  • Disposed of laboratory materials and samples using well established guidelines and instructions.
  • Conducted routine and specialized tests in medical or research labs to support diagnostic and research activities.

Lead Lab Technician/Phlebotomist

Pediatric Diagnostic Associates
Chattanooga, TN
12.2013 - 06.2015
  • Led daily operations of a lab, including scheduling, ordering supplies, and overseeing staff.
  • Trained and supervised technicians in proper laboratory procedures and safety regulations.
  • Conducted experiments to evaluate the accuracy and reliability of test results.
  • Analyzed data from tests to ensure compliance with quality standards.
  • Performed routine maintenance on laboratory equipment to ensure optimal performance.
  • Developed standard operating procedures for various laboratory tasks.
  • Provided technical guidance to other lab personnel during experiment execution.
  • Ensured that all necessary documentation was completed accurately and timely.
  • Maintained accurate records of test results, instrument calibrations, and other relevant data.
  • Monitored inventory levels of reagents, chemicals, glassware, and other materials needed in the lab.
  • Troubleshooted problems related to laboratory instruments or techniques when necessary.
  • Prepared samples for analysis according to established methods.
  • Managed hazardous waste disposal according to established safety protocols.
  • Managed inventory of laboratory supplies and reagents, ensuring availability and minimizing waste.
  • Kept lab space and equipment clean to prevent contamination with hazardous substances.
  • Interpreted test results and determined need for retesting.
  • Participated in extra training and courses to refine and improve upon industry knowledge.

Phlebotomist

Hamilton Medical Center
Dalton, GA
05.2011 - 06.2015
  • Performed venipuncture and other blood collection procedures according to established standards.
  • Assisted in the preparation of laboratory specimens for analysis and testing.
  • Maintained a clean, safe, and organized work environment.
  • Verified patient information prior to specimen collection.
  • Educated patients on proper blood draw techniques.
  • Provided assistance to clinical staff during patient visits.
  • Collected specimens from pediatric, adult, geriatric, and special needs patients.
  • Processed samples accurately and efficiently.
  • Followed all safety protocols when handling hazardous materials.
  • Monitored inventory levels of supplies used in phlebotomy services.
  • Ensured compliance with federal regulations governing laboratory procedures.
  • Prepared specimens for transport to external laboratories.
  • Adhered to HIPAA guidelines regarding patient privacy.
  • Documented patient information into electronic medical records system.

Education

AEMT - Emergency Medical Technology

Georgia Northwestern Technical College
Rome, GA
05-2013

Phlebotomy - Phlebotomy

Dalton State College
Dalton, GA
05-2011

Skills

  • Medical Terminology
  • HIPAA Compliance
  • Patient-focused care
  • Procedure Assistance
  • Phlebotomy
  • Data Entry
  • Restocking lab supplies
  • Electrocardiography (EKG)
  • Specimens collection and processing

Certification

  • Phlebotomy

Timeline

Medical Assistant/Phlebotomist

Chattanooga Family Prac Assocs
12.2019 - 05.2024

Patient Services Coordinator

Starkey Hearing
04.2019 - 12.2019

Patient Care Technician

Erlanger Baroness Hospital
03.2018 - 12.2019

Lead Lab Technician/Patient Referral Coordinator

Center For Intergrated Medicine
06.2015 - 03.2018

Lead Lab Technician/Phlebotomist

Pediatric Diagnostic Associates
12.2013 - 06.2015

Phlebotomist

Hamilton Medical Center
05.2011 - 06.2015

AEMT - Emergency Medical Technology

Georgia Northwestern Technical College

Phlebotomy - Phlebotomy

Dalton State College

Similar Profiles

CREATE PROFILE
Jennifer Palmer