Yianyelis Rivera
New Bedford,MA
Summary
Dynamic Medical Assistant and Phlebotomist with extensive experience at AFC Urgent Care, excelling in patient care and appointment management. Proficient in phlebotomy techniques and HIPAA compliance, I enhance patient experiences through compassionate service and efficient workflow, significantly reducing wait times and improving clinical operations. Bilingual in Spanish and English.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Assistant/Phlebotomist
AFC Urgent Care
03.2023 - 05.2025
- Assisted with patient intake processes, ensuring accurate data collection and efficient workflow.
- Coordinated scheduling for patient appointments, optimizing clinic operations and minimizing wait times.
- Administered vaccinations and medications under physician supervision, adhering to safety protocols.
- Conducted routine diagnostic tests, interpreting results to support clinical decision-making.
- Recorded patient histories, vitals, and updated EMRs.
- Maintained and organized medical records using electronic health record systems, improving accessibility and accuracy of information.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
Phlebotomist
Beyond Mobile Health
11.2021 - 02.2023
- Learned and adhered to safety protocols for blood collection procedures.
- Assisted in preparing patients for venipuncture, ensuring comfort and clarity.
- Managed sample labeling and documentation to maintain accuracy and compliance.
- Maintained cleanliness of work areas, ensuring adherence to sanitation standards.
- Supported team members by organizing supplies and equipment for efficient workflow.
- Provided patient education regarding the blood draw process to ease anxiety.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Organized daily work based on collection priority.
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
Education
Institute Cumbres Inc.
San Juan Puerto RicoSkills
- HIPAA compliance
- Patient scheduling
- Customer service
- Proficient in medical terminology
- Medical terminology
- Vital sign monitoring
- Vital signs monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Data entry
- Phlebotomy
- Electronic medical records
- Electronic health records
- CPR
- Compassionate
- Immunization administration
- Phlebotomy techniques
- Specimens collection and processing
- Patient assessments
- Medical procedures
- Laboratory specimen collection
- Insurance verification
- Maintaining confidentiality
- Appointment setting
- Patient flow management
- Compassionate caregiver
- Fluent in SPANISH AND ENGLISH
- Inventory and supply management
- Prioritizing stat orders
- Valid MA driver's license
- Emergency response preparedness
- Healthcare software proficiency
- Conflict resolution
- Laboratory maintenance
- Specimen labeling
Accomplishments
- Improved blood collection process by preparing supplies to match patient load.
- Maintained compliance with OSHA, HIPAA, and CLIA standards.
- Recognized for outstanding dedication to patient care.
- Mentored junior staff on new radiological equipment operation.
- Recognized for going above and beyond the call of duty.
Certification
- CCMA - Certified Clinical Medical Assistant
- PT - Phlebotomy Technician
- EV30 Evidential Breath Tester
Timeline
Medical Assistant/Phlebotomist
AFC Urgent Care
03.2023 - 05.2025
Phlebotomist
Beyond Mobile Health
11.2021 - 02.2023
Institute Cumbres Inc.
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