Jennifer Payea
Old Orchard Beach,ME
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
37
37
years of professional experience
Work History
Owner/Stylist
Self Employed Hair Stylist
06.2006 - 12.2023
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Owner/Stylist Manager
Exquisite Hair And Nails
03.2003 - 06.2006
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Stylist
Hair Excitement
01.1998 - 03.2003
- Enhanced client satisfaction by providing personalized styling advice.
- Boosted sales through effective upselling of additional services and retail product.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained up-to-date knowledge of hair style trendsand industry news, ensuring relevant styling suggestions for clients.
Stylist
New York 90 Hair Salon
04.1993 - 03.1998
Waitress
Landmark
01.1992 - 06.1997
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
Reservation Manager
Sheraton Tara Hotel
09.1987 - 03.1992
- Enhanced customer satisfaction by efficiently managing reservation inquiries and bookings.
- Trained and mentored reservation agents, enhancing their skills for optimal performance and professional growth.
- Established effective communication channels between departments for seamless coordination of guest services.
- Meticulously managed group bookings for events and conferences, providing exceptional service tailored to each group''s needs.
- Resolved escalated customer issues promptly, maintaining positive brand reputation among guests and industry professionals alike.
- Handled high volumes of incoming calls professionally while multitasking other administrative tasks essential to the role.
- Maintained comprehensive knowledge of property features, amenities, policies, and local attractions to provide accurate information to guests at all times.
- Coordinated closely with other departments, such as housekeeping and front office, to ensure seamless guest experiences from booking through checkout.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Collaborated with sales and marketing teams to develop promotional offers that drove revenue growth.
Travel Agent
Las Vegas Travel
04.1987 - 07.1987
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Streamlined booking processes for improved efficiency and reduced wait times for customers.
- Developed strong relationships with suppliers, securing exclusive deals and discounts for clients.
- Implemented a new customer relationship management system to better track client interactions and preferences, resulting in repeat bookings.
Education
Associate of Science - Travel And Tourism
Hesser College
Manchester, NHCertificate of Cosmetology - Cosmetology
Maine State Academy of Hair Design
Saco, MESkills
- Business Management
- Regulatory Compliance
- Client Service
- Administrative Oversight
- Relationship Building
- Business Administration
Timeline
Owner/Stylist
Self Employed Hair Stylist
06.2006 - 12.2023
Owner/Stylist Manager
Exquisite Hair And Nails
03.2003 - 06.2006
Stylist
Hair Excitement
01.1998 - 03.2003
Stylist
New York 90 Hair Salon
04.1993 - 03.1998
Waitress
Landmark
01.1992 - 06.1997
Reservation Manager
Sheraton Tara Hotel
09.1987 - 03.1992
Travel Agent
Las Vegas Travel
04.1987 - 07.1987
Associate of Science - Travel And Tourism
Hesser College
Certificate of Cosmetology - Cosmetology
Maine State Academy of Hair Design
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