Jennifer Peck
Shippensburg,PA
Summary
Experienced customer service representative with a proven track record in providing exceptional order assistance and phone support. Demonstrated expertise gained through 1 year of dedicated service at Pizza Hut, consistently exceeding customer expectations and resolving inquiries efficiently. Further honed skills during the last 6 months at Acccess2care, successfully handling a high volume of customer inquiries while maintaining a positive and professional demeanor.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Access2Care
05.2024 - Current
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
CSR - Customer Service Representative
Pizza Hut
09.2022 - 05.2024
- Provide comprehensive assistance to customers by facilitating order placement and ensuring satisfactory service
- Handle incoming phone orders with precision and attentiveness to customer preferences and details
- Responded to customer requests for products, services, and company information.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Cashier/Sales Associate
AC&T MD
03.2013 - 08.2015
- I assisted customers with checking out
- Made sure coffee was full
- I also did my end of day draw count
Education
High School -
Clear Spring High School
Skills
- Customer Service
- Restaurant Experience
- Time Management
- English
- Active Listening
- Call center experience
- Microsoft Outlook
Timeline
Customer Service Representative
Access2Care
05.2024 - Current
CSR - Customer Service Representative
Pizza Hut
09.2022 - 05.2024
Cashier/Sales Associate
AC&T MD
03.2013 - 08.2015
High School -
Clear Spring High School