Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Pecore

Southbridge,MA

Summary

Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities. Personable Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers. Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders. Versatile team member offering over Number years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Digital Shopper

Walmart
11.2016 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
  • Streamlined the online shopping process for better user experience by optimizing website navigation and search functionality.
  • Increased conversion rates with targeted marketing campaigns, utilizing data-driven insights to identify customer preferences.
  • Developed engaging content for product descriptions, contributing to improved SEO rankings and overall website visibility.

Frontend Team Lead

Walmart
01.2023 - 04.2023
  • Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.

Customer Service Cashier

Walmart
11.2016 - 01.2023
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Streamlined the checkout process for faster service and improved customer experience.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.

Cashier

Walmart
12.2011 - 12.2016
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

Diploma -

Shepherd Hill
Dudley
06.2009

Skills

  • Shipping Logistics
  • Email Marketing
  • Market Research
  • Customer Segmentation
  • Online Merchandising
  • Inventory Management
  • Customer Retention
  • Returns Management

Timeline

Frontend Team Lead

Walmart
01.2023 - 04.2023

Digital Shopper

Walmart
11.2016 - Current

Customer Service Cashier

Walmart
11.2016 - 01.2023

Cashier

Walmart
12.2011 - 12.2016

Diploma -

Shepherd Hill
Jennifer Pecore