Zakhina Long
Darby,PA
Summary
Dynamic professional with expertise in e-commerce strategy and order fulfillment, honed at Acme Markets, Inc. Excel in promotional planning and shipping logistics, enhancing user experience and boosting customer satisfaction. Recognized for being calm under pressure, effectively managing customer interactions and optimizing service delivery. Proven track record in refining processes and achieving operational excellence. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level
digital shopper position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Digital Shopper
Acme Markets, Inc
04.2024 - Current
- Assisted in managing online inventory for digital shopping platform.
- Supported customers with product inquiries and order placements through chat and email.
- Learned to navigate and utilize e-commerce tools for optimizing user experience.
- Collaborated with team members to enhance website navigation and functionality.
- Provided feedback on customer interactions to refine service delivery processes.
Sales Associate
H&M Hennes & Mauritz
03.2022 - 07.2023
- Maintained visual merchandising standards to align with brand guidelines and attract customer attention.
- Processed transactions efficiently using POS systems, ensuring accuracy in sales and inventory updates.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
Jules E Mastbaum High School
Philadelphia, PA06-2021
Skills
- Order fulfillment
- E-commerce strategy
- Promotional planning
- Shipping logistics
- Calm under pressure
- Complaint handling
- Strong communication and interpersonal skills
- Adaptable and flexible
- Flexible hours
- Goal setting
- Strategic planning
Timeline
Digital Shopper
Acme Markets, Inc
04.2024 - Current
Sales Associate
H&M Hennes & Mauritz
03.2022 - 07.2023
High School Diploma -
Jules E Mastbaum High School