Melanie Jacobs
Milford,MI
Summary
Adaptable digital shopper with experience in leveraging technology to enhance customer online shopping experiences. Strengths include strong knowledge of customer behavior, ability to analyze sales data, and proficiency in utilizing various e-commerce platforms. Proven success in previous role through improved user interface design and product recommendation strategy that led to higher customer satisfaction rates.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Digital Shopper
Walmart
New Hudson, Michigan
08.2023 - Current
- Assisted customers with product selection and order placement through digital platforms.
- Provided support for online shopping processes and troubleshooting customer issues.
- Maintained knowledge of current promotions and product availability in digital inventory.
Digital Shopper
Walmart
Novi, Michigan
05.2020 - 05.2021
- Assisted customers with product selection and order placement through digital platforms.
- Provided support for online shopping processes and troubleshooting customer issues.
- Maintained knowledge of current promotions and product availability in digital inventory.
Education
Associates And Architectural And Interior Design - Architecture And Interior Design
Academy of Art University
San Francisco, CA 09.2020 - 10.2025
Skills
- Customer service
- Interior design
- Architectural design
- Time management
- Problem solving
- Shipping logistics
- Online order processing
- Online ordering
- Attention to detail
- Planning and organization
Languages
English
Native/ Bilingual
Timeline
Digital Shopper
Walmart
08.2023 - Current
Associates And Architectural And Interior Design - Architecture And Interior Design
Academy of Art University
09.2020 - 10.2025
Digital Shopper
Walmart
05.2020 - 05.2021