Jennifer Pedrotti

Work History

Snapchat Inc.

04.2021 - 02.2024

Gathered, organized, input and maintained employee information in Workday cloud based software system for more than 3500 employees
Managed sensitive employee data securely, maintaining strict confidentiality and adhering to compliance regulations.
Supported recruitment efforts by utilizing the HRIS platform for applicant tracking and onboarding new hires.
Contributed to improved payroll processing speed by accurately entering time-sensitive information into the HRIS database.
Collaborated across departments to identify opportunities for process improvements, contributing significantly toward achieving organizational objectives.
Developed and updated tracking spreadsheets.
Improved operational efficiency by helping to streamline processes and implement new systems.
Enhanced team productivity with effective communication strategies and regular process reviews.
Optimized customer experience by delivering superior service and effectively troubleshooting issues.
Assisted employees with navigating the self-service features of the HRIS platform, increasing overall usage rates among staff members.
Resolved issues and escalated problems with knowledgeable support and quality service.
Reduced data entry errors by standardizing input procedures and providing training for staff members.
Boosted customer satisfaction, addressing client concerns in a timely and professional manner.

TMP For Snapchat Inc.

03.2020 - 04.2021

Collected, arranged, and input information into database system.
Managed sensitive employee data securely, maintaining strict confidentiality and adhering to compliance regulations.
Supported recruitment efforts by utilizing the HRIS platform for applicant tracking and onboarding new hires.
Conducted regular audits of 3500+ employee records to maintain data integrity within the HRIS system.
Contributed to improved payroll processing speed by accurately entering time-sensitive information into the HRIS database.
Developed and updated tracking spreadsheets using Excel and Google Sheets

Fragomen Worldwide

05.2006 - 08.2016

Assisted in the preparation of various immigration applications, increasing accuracy and reducing processing times.
Provided exceptional administrative support to attorneys, drafting correspondence and maintaining organized filing systems.
Managed a high volume of cases (150+) simultaneously while maintaining attention to detail and meeting all government filing deadlines.
Liaised between clients and government agencies such as USCIS or Department of State throughout case proceedings to promote seamless communication channels.
Conferred with clients and other involved parties to gather and track case information.
Consulted with foreign nationals on non-immigrant and immigrant visas and resolved routine and non-routine questions.
Identified potential issues and concerns and proactively escalated to manager to reduce barriers.
Enhanced client satisfaction by managing complex immigration cases and ensuring timely completion.
Streamlined workflow for increased efficiency, organizing and updating case files regularly.
Improved communication between law firm and clients, providing prompt updates on case progress.
Fostered strong relationships with clients through empathetic understanding of their unique situations and goals.

Wolfsdorf Rosenthal

08.1998 - 02.2006

Assisted clients in obtaining work permits, green cards, and citizenship through diligent case management.
Managed a typical caseload of 100+, ensuring timely completion of tasks and positive outcomes for clients.
Facilitated communication between clients and attorneys, leading to clearer understanding of case details.
Assisted clients with immigration application completion to improve timeliness of case review and disposition.
Filed correspondence and legal documents in correct client files and transmitted applicable documentation to courts and government agencies.
Maintained public access files to facilitate compliance, documentation and execution of immigration policies and procedures.
Prepared and drafted correspondence and legal forms to maintain smooth communications.