Jennifer Peña
Spring,Texas
Summary
Results-driven operations executive with a proven track record of optimizing efficiency, driving growth, and implementing strategic initiatives. Adept at collaborating with cross-functional teams, developing operational systems, and achieving organizational goals through effective leadership and resource allocation.
Overview
13
13
years of professional experience
Work History
OPERATIONS DIRECTOR
Ontellus (Records Retrieval Company)
05.2023 - 01.2024
- Collaborated with executive management developing strategic operational plans and setting performance goals for long-term success
- Worked closely with the Senior Vice President developing and executing financial and budgetary strategies
- Analyzed operational processes and performance data for improvement recommendations leading to a 40% productivity increase
- Maximized efficiency and productivity including through interdepartmental collaboration
- Successfully ensured established costs, quality, and delivery commitments were met including reducing aging orders by 67%
- Optimized facility usage by allocating resources efficiently
- Developed and managed daily operational systems and processes, ensuring transparency in goal and progress while addressing obstacles for our key initiatives
- Managed and analyzed key metrics for daily performance of operations, ensuring timely and efficient task completions
- Devised strategies for enterprise-wide program growth by identifying and implementing process improvements that would maximize output with minimize costs
- Systemized production and quality control standards, developed budgets including cost controls, and gathered data regarding types, quantities, specifications, and order delivery dates
- Participated in the development of back-office processes which included overseeing personnel requirements, material needs, subcontract requirements, facility needs, and other resources
- Conducted comprehensive training sessions ensuring staff compliance with all policies, procedures, and regulations
- Maintained 100% workforce retention rate throughout tenure, resulting in zero turnover.
InBound Operations Manager
Amazon Fulfillment Center HOU2
11.2022 - 05.2023
- Analyzed and achieved key metrics goals including shift ETI, TPH, and GTO Actions
- Implemented Soft Skills development for shift leaders, provided training for Inbound metrics, and leading Root Cause Analysis Training
- Designated point of contact for Inbound department, Safety and Sustainability
- Successfully addressed challenges as PPO Owner leading to 60% reduced Problem Solve Inventory
- Maintained secure work environment with the lowest incident rate of 2% which included 750+ employees
- Restructured workstations for safety and efficiency resulting in improved performance in numerous departments
InBound Operations Manager
Amazon Fulfillment Center BHM1
11.2021 - 11.2022
- Implemented SLI, ETI, TPH, and GTO Actions to drive results
- Led problem Products initiatives as the PPO Owner, successfully resolving inventory issues valued at over 10k, and establishing Standard Operating Process for Hazmat processing
- Achieved RT Shift site record for shift decant process rate of 108
- Led as the Pre-Slam DEA Site Lead, achieving a 95% reduction in Reactive Priority Products DPMO (Quality Error) while integrating InBound Rodeo system usage with InBound department securing #6 rank in the Network for FC Usage and #8 rank in FC Percentage Usage.
- Proven Talent development with 3 Area Managers promoted to Operations Manager, 3 Process Assistants promoted to Area Manager, and 2 hourly associates being promoted to Process Assistants during tenure
- Leveraged to increased Leadership Satisfaction on 3 different shifts
- Vice President of Women@Amazon, Board member of Latinos@Amazon Affinity Groups
InBound Area & Dock Manager
Amazon Fulfillment Center BHM1
08.2020 - 11.2021
- Developed and maintained Standard Work for Inbound Dock operations
- Managed Priority Score for the site and facilitated the integration of Central Flow
- Managed team of 150 associates and more on 4 different shifts
- Consistently processed greater than 300,000 units daily
- Above average Leadership Satisfaction rating by associates
- Proven record for problem solving for efficiency opportunities on production floor and Quality negatively impacting the Internal and External experience
- Safety POC for shift
Store Manager
Dick's Sporting Goods
05.2016 - 06.2020
- Oversaw hiring, training, and development of team leaders and members
- Achieved significant growth in key categories, increasing sales including NCAA products by over 25%
- Established Organized Retail Crime Task Force combating external theft by cooperating with Local Law Enforcement and Retailers to reduce External Theft
- Fostered strong relationships with local sports leagues and The University of Alabama, consistently boosting annual category sales
Senior Leader
Apple Retail
07.2011 - 04.2016
- Managed recruitment, training, and growth initiatives for team leaders and members
- Successfully implemented new Customer Journey through technical support, resulting in 2 Ovation Awards for Customer Satisfaction and Most Improved
- Oversaw daily operations of stores with revenue ranging from $30 million to $80 million Annually
- Dedicated focus on building brand loyalty while ensuring an authentic representation of the Apple brand
- Successfully launched new concept store in Houston, TX
Education
Master of Science - Exercise & Sport Science
Central Missouri State University
Bachelor of Arts - Sports Management
Southwest Minnesota State University
Marshall, MNBachelor of Science - Non-Teaching Physical Education
Southwest Minnesota State University
Marshall, MNSkills
- Consultation
- Recruitment Process
- Loss Prevention
- Management Experience including Materials
- Multi-Stream Marketing
- Mentoring
- Merchandising
- Payroll Processing
- Personnel Management
- Profit Optimization
- Sales Strategies
- In-depth Sales & Data Analysis
- Brand Identity Development
- Developing a Positive Customer Experience
- Customer Satisfaction
Timeline
OPERATIONS DIRECTOR
Ontellus (Records Retrieval Company)
05.2023 - 01.2024
InBound Operations Manager
Amazon Fulfillment Center HOU2
11.2022 - 05.2023
InBound Operations Manager
Amazon Fulfillment Center BHM1
11.2021 - 11.2022
InBound Area & Dock Manager
Amazon Fulfillment Center BHM1
08.2020 - 11.2021
Store Manager
Dick's Sporting Goods
05.2016 - 06.2020
Senior Leader
Apple Retail
07.2011 - 04.2016
Master of Science - Exercise & Sport Science
Central Missouri State University
Bachelor of Arts - Sports Management
Southwest Minnesota State University
Bachelor of Science - Non-Teaching Physical Education
Southwest Minnesota State University
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