Shanda Kerr-Mayo
Fort Worth,Texas
Summary
Dedicated Customer Service Specialist focused on delivering exceptional customer satisfaction and resolving issues. Takes pride in effectively managing staff and fostering a positive and productive work environment. Maintains open lines of communication, sets clear and achievable goals, and closely monitors performance to ensure smooth business operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Director
Bloom Hair Bar
10.2022 - 09.2023
Lead Stylist and Customer Service Representative
Vannas Hair and Lash
08.2020 - 07.2022
Lead Stylist and Customer Service Representative
Prolifik Hair Salon
08.2018 - 05.2020
- Overseeing daily operations
- Managing staff
- Ensuring customer satisfaction exceeds expectations by providing excellent customer service
- Responsible for educating staff and developing strategies to improve overall salon performance
- Implemented thorough and professional communication skills with salon staff and clients to aid in improving efficiency in operations
- Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores
Education
Licensed Agent - Cosmetology Practice and Education
Ogle School of Hair Skin Nails
05.1992
Skills
- Communication
- Customer Service
- Computer Skills
- Leadership
- Consultation
- Team Player
- Problem-solving
Leadership Experience
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
Communication Skills
Implemented thorough and professional communication skills with salon staff and clients to aid in improving efficiency in operations.
Roles And Responsibilities
- Overseeing daily operations, managing staff, ensuring customer satisfaction exceeds expectations by providing excellent customer service.
- Responsible for educating staff and developing strategies to improve overall salon performance.
Certification
Licensed Life and Health Insurance Agent- 2024
Timeline
Director
Bloom Hair Bar
10.2022 - 09.2023
Lead Stylist and Customer Service Representative
Vannas Hair and Lash
08.2020 - 07.2022
Lead Stylist and Customer Service Representative
Prolifik Hair Salon
08.2018 - 05.2020
Licensed Agent - Cosmetology Practice and Education
Ogle School of Hair Skin Nails
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