Jennifer Pena
Ingleside
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
Patient Access Representative
Christus Spohn Shoreline
10.2018 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
Cashier Team Lead
Hobby Lobby
04.2015 - 10.2018
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Trained team members on cash register operation and cash handling.
Education
High School Diploma -
Moody High School
Corpus Christi, TXSkills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Money handling
- Insurance billing
- Payment processing
- Reliability and dedication
Timeline
Patient Access Representative
Christus Spohn Shoreline
10.2018 - Current
Cashier Team Lead
Hobby Lobby
04.2015 - 10.2018
High School Diploma -
Moody High School
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