Jennifer Penna
Cocoa,FL
Summary
Results-driven online operations business leader with 25+ years of experience leading e-commerce, online education, customer service operations, and business process optimization. Proven success in driving operational excellence, improving customer experiences, leading cross-functional teams, and implementing scalable solutions that increase efficiency and support organizational growth.
Extensive expertise in e-commerce operations, online program development and delivery, process improvement, project management, and team leadership. Skilled at designing and managing digital learning initiatives, streamlining workflows, leveraging data to inform decision-making, and delivering measurable business outcomes in fast-paced, customer-focused environments.
Licensed Realtor with a strong background in client relationship management, strategic marketing, and end-to-end transaction coordination. Recognized for building trusted partnerships, solving complex challenges, and aligning operational excellence with organizational goals to deliver exceptional results.
Overview
1
1
Language
1
1
Certification
21
21
years of professional experience
Work History
Real Estate Agent
Blue Marlin Real Estate
Merritt Island, FL
01.2020 - Current
- Advise clients on buying, selling, and investing in residential/commercial properties, ensuring optimal outcomes.
- Develop and execute marketing strategies, including digital campaigns and open houses, to maximize property visibility.
- Negotiate contracts and agreements while ensuring compliance with local and state regulations.
- Build and maintain lasting client relationships, generating referrals and repeat business.
- Analyze market trends and property data to provide actionable insights and competitive pricing strategies.
- Generated $40M+ in sales volume
Manager, The America's (North America and Latin America) | Education, Design & Delivery
The Estée Lauder Companies
New York, NY
05.2005 - 05.2026
- Managed daily operations of e-commerce and customer service teams, ensuring alignment with global beauty brand standards.
- Implemented training programs and mentorship strategies to elevate team performance and productivity.
- Led initiatives to implement process enhancements that boosted operational efficiency and improved customer satisfaction. Managed conflict resolution strategies to effectively de-escalate customer issues and foster positive experiences.
- Facilitated collaboration among cross-functional teams to drive digital initiatives.
- Conducted in-depth analysis of KPIs to support strategy development and optimize overall performance.
- Investigated and rectified customer concerns to uphold high standards of satisfaction.
- Reviewed and updated product listings to guarantee accuracy and improve overall digital merchandising effectiveness.
- Collaborated on foundational e-commerce initiatives, focusing on innovative solutions for online sales.
Education
Associate of Arts - Art Education
Salem State University
Salem, MA05-2000
Skills
- Salesforce proficiency
- Shopify platform expertise
- ServiceNow support expertise
- Canva proficiency for design projects
- Articulate 360'
- Skilled in Microsoft Office tools
- Experienced with Google Workspace tools
Accomplishments
- Ranked in the top 200 Real Estate agents in Brevard County, FL
Certification
- Superhost, Airbnb - 2016-present
- Licensed Real Estate Agent-2020-present
Languages
English
Timeline
Real Estate Agent
Blue Marlin Real Estate
01.2020 - Current
Manager, The America's (North America and Latin America) | Education, Design & Delivery
The Estée Lauder Companies
05.2005 - 05.2026
Associate of Arts - Art Education
Salem State University
CORE COMPETENCIES
- E-Commerce Operations
- Strong Team Player
- Builds Collaborative Relationships
- Customer Experience
- Process Improvement
- KPI Tracking & Reporting
- Cross-Functional Collaboration
- Online Operations
- Highly Organized
- Flexible
- Time Management
- De-Escalation Skills
ADDITIONAL STRENGTHS
- Deep expertise in e-commerce and digital operations
- Strong adaptability to evolving systems and technologies
- Consistent track record of operational excellence
- Proven team player with collaborative leadership skills
- Licensed Realtor with a strong record of generating $40M+ in residential and commercial property sales
- Skilled in client relationship management, marketing strategies, and negotiation to drive results