Jennifer Perez
Los Angeles,CA
Summary
Goal driven Assistant Store Manager with 3 1/2 years working in retail sales industry. Focused and enthusiastic demeanor with a strong background building successful teams. Experienced in monitoring inventory levels, overseeing merchandising, VM merchandizing, and coordinating stock rotation to minimize obsolescence. Motivational leader and organizational problem-solver with advanced supervisory, team building, and customer service skills. Experienced in making quick positive changes to drive company success.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager / Key Holder
Cotton On Mega
Los Angeles, CA, CA
06.2021 - Current
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Coached and developed store associates through formal and informal interactions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Part of the Visual merchandising team. Handled visual changes in the store and assisted building store map to execute VM fixture set up.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals including, weekly business report comparing category/department sales for WTD, MTD, and YTD.
Sales Associate /Cashier
Farmers Market
Culver City, CA
06.2017 - 06.2017
- Assisted with purchases and locating items.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Increased sales by suggesting specific complementary items to customers.
- Processed all sales transactions promptly to prevent long customer wait times.
- Set up the station in the mornings and put away items during closing time
- Encouraged, empowered and motivated team to accomplish objectives.
Education
High School Diploma -
Orthopaedic Hospital Medical Magnet High School
Los Angeles, CA06.2018
Some College (No Degree) -
Los Angeles Trade Technical College
Los Angeles, CASome College (No Degree) - Clinical Psychology
University of California - Berkeley
Berkeley, CASkills
- Assessed customer product needs and interests in order to best recommend suitable items
- Teamwork
- Sales expertise
- Retail sales
- Product recommendations
- Merchandise restocking
- Pricing and Markdowns
- Stock Management
- Marketing and Promotions
- Shift Scheduling
- Inventory experience
- POS Systems
- Mentoring and Coaching
- Store Opening and Closing
- Work Planning and Prioritization
- Problem Anticipation and Resolution
- Hiring and Training
- VM Merchandiser
- Loss Prevention
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Assistant Store Manager / Key Holder
Cotton On Mega
06.2021 - Current
Sales Associate /Cashier
Farmers Market
06.2017 - 06.2017
High School Diploma -
Orthopaedic Hospital Medical Magnet High School
Some College (No Degree) -
Los Angeles Trade Technical College
Some College (No Degree) - Clinical Psychology
University of California - Berkeley
Similar Profiles
Marcos LopezMarcos Lopez
Sales Associate at Cotton On MegaSales Associate at Cotton On Mega
Liam DickLiam Dick
Floor Staff at Cotton On MegaFloor Staff at Cotton On Mega
Adeshola AdeniranAdeshola Adeniran
Retail Worker at Cotton On MegaRetail Worker at Cotton On Mega