Margo Clark
Dudley,MA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
23
23
years of professional experience
Work History
Key Holder Leader
Crazy 8
Auburn, MA
04.2016 - 03.2019
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service
- Kept business operations moving smoothly by drafting sales reports, and managing opening and closing procedures
- Supervised team workflow, including managing customer needs and delegating tasks to employees for optimal coverage
- Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices
- Oversaw store operations by counting cash drawers, reviewing equipment to ensure functioning and providing leadership
- Performed as integral staff member in streamlining opening and closing procedures
- Handled administrative tasks efficiently, preparing bank deposit and drafting sales reports to keep daily processes running smoothly
- Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Opened and closed store independently when needed and prepared nightly bank drop for manager
- Reduced process lags by effectively managing 2-3 member staff to ensure optimal productivity
- Guided and supported 2-3 staff members to consistently achieve team and personal goals
Waitress
Chili's Grill & Bar
Shrewsbury, MA
09.2007 - 06.2009
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
Pre-Kindergarten Teacher
Our Future Learning
Marlboro, MA
09.2003 - 05.2006
- Consulted with parents to build and maintain positive support networks and support continuing education strategies
- Promoted sensory development by providing access to different textures
- Applied play-based strategies, including crafts and games, to provide diverse approaches to learning
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors
- Monitored students' academic, social and emotional progress and recorded in individual files
- Fostered reasoning and problem solving through active exploration games and activities
- Promoted physical, academic and social development by implementing diverse classroom and outside activities
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress
Sales Associate
Staples
Swampscott, MA
10.1997 - 05.2020
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Counted cash in register drawer at beginning and end of shift.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Assisted customers by answering questions and fulfilling requests.
- Checked prices for customers and processed items sold by scanning barcodes.
Education
Bachelor of Arts - Elementary Education
Salem State University
Salem, MA05.2001
Skills
- Retail store support
- Cash handling
- Product replenishment
- Safety enforcement
- Inventory monitoring
- Team leadership
- Strategic Selling
- Merchandising
- Outstanding interpersonal skills
- Strong work ethic
- Opening and closing procedures
- Assessed customer product needs and interests in order to best recommend suitable items
- Money handling
- Customer assistance
- Listening to customers wants and needs
- Resolve any conflict issues
Timeline
Key Holder Leader
Crazy 8
04.2016 - 03.2019
Waitress
Chili's Grill & Bar
09.2007 - 06.2009
Pre-Kindergarten Teacher
Our Future Learning
09.2003 - 05.2006
Sales Associate
Staples
10.1997 - 05.2020
Bachelor of Arts - Elementary Education
Salem State University