Jennifer Perez
Los Angeles,CA
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
15
15
years of professional experience
Work History
Customer Service/Inside Sales Representative
L.A Farmacia Natural (H.Q.)
Burbank, California
01.2020 - 10.2024
- Resolved customer inquiries promptly to maintain satisfaction and loyalty.
- Followed up on pending orders and inquiries in a timely manner.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Provided customers with product information, pricing and availability.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Collaborated with team members to determine strategic sales approaches.
- Collaborated with team members to ensure timely package processing.
- Assisted in training new employees on operational procedures thoroughly.
- Assisted in loading delivery trucks with prepared packages.
Lead Associate
Happy and Relax
Whittier, California
01.2023 - 09.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Educated patients on IV therapy procedures and aftercare instructions.
- Utilized electronic health records systems for tracking patient treatment histories.
- Coordinated with physicians regarding changes in treatment plans based on patient response.
Receptionist Administrator
Nhc Group
Burbank, CA
01.2021 - 01.2022
- Handled incoming calls and directed inquiries to appropriate staff members.
- Scheduled appointments and maintained calendar for office personnel effectively.
- Processed mail and packages, ensuring timely distribution throughout the organization.
- Assisted in organizing company events and meetings to enhance team collaboration.
- Maintained office supplies inventory and coordinated restocking as needed.
- Provided administrative support by preparing documents and managing files efficiently.
- Responded promptly to emails from customers and other departments within the organization.
- Performed data entry and other administrative tasks to support departments.
- Obtained and processed payments from clients for products and services.
- Prepared documents such as reports, memos, letters, contracts, using Microsoft Office Suite applications.
- Supported HR team by conducting new hire orientations or onboarding sessions for new employees.
- Resolved customer complaints or answered customers' questions.
Retail Sales Associate
L.A Farmacia Natural
Huntington Park, California
06.2019 - 01.2020
- Assisted customers in selecting natural health products and supplements.
- Maintained product displays to ensure an organized shopping experience.
- Processed transactions accurately using point-of-sale systems.
- Provided information on product benefits and usage to enhance customer knowledge.
- Conducted regular cleaning and maintenance of the sales floor for a welcoming environment.
- Educated customers on store promotions and loyalty programs for increased engagement.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Demonstrated knowledge of store products and services.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
Cashier
Phoenix Express Bakery
Los Angeles, California
02.2010 - 04.2012
- Assisted customers with product selections and special orders.
- Managed inventory by tracking stock levels and replenishing supplies regularly.
- Educated customers about ingredients, allergens, and product offerings effectively.
- Provided friendly service while handling cash transactions at the register.
- Maintained cleanliness of bakery area by sweeping floors, wiping down counters, and restocking items.
Education
High School Diploma -
Central High School
Los Angeles, CA05-2015
Skills
- Customer relationship management
- Price negotiation
- Product expertise
- Order processing
- Sales strategy
- Data entry
- Organizational efficiency
- Microsoft Office proficiency
- 50 WPM, 16 keys by touch
- Call screener
- Cash management
- Inventory management
- Conflict resolution
Languages
Spanish
Professional
Timeline
Lead Associate
Happy and Relax
01.2023 - 09.2024
Receptionist Administrator
Nhc Group
01.2021 - 01.2022
Customer Service/Inside Sales Representative
L.A Farmacia Natural (H.Q.)
01.2020 - 10.2024
Retail Sales Associate
L.A Farmacia Natural
06.2019 - 01.2020
Cashier
Phoenix Express Bakery
02.2010 - 04.2012
High School Diploma -
Central High School