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Jennifer Perez
New York,NY
Summary
To secure a position with a stable and profitable organization, where I can be a member of a team and utilize my business experience to the fullest. Adept in Microsoft Excel and fostering professional relationships. Enhanced data accuracy and client satisfaction through innovative CRM implementation and efficient file management. Demonstrates exceptional time management and a commitment to continuous improvement, contributing to increased operational efficiency.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
Marquis Who's Who
02.2022 - 05.2024
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Implemented new CRM system to track client interactions, improving response times and client satisfaction.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
Custodial Aide
Theatre 3
10.2019 - 10.2019
- Improved overall facility appearance through diligent floor care, including sweeping, mopping, and vacuuming.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Promoted safety by promptly addressing spills and other potential hazards.
- Collaborated effectively with staff to accommodate special event setups and teardowns, ensuring a seamless experience for guests.
- Assisted with inventory management for cleaning supplies, ensuring adequate stock levels.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Enhanced cleanliness by performing regular sweeping, mopping, and vacuuming tasks.
- Improved overall appearance of the facility with thorough dusting and polishing procedures.
Front Desk Receptionist
Pronto
01.2018 - 01.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Organized, maintained and updated information in computer databases.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Assistant Manager
Hollywood Auto Body Shop and Sales
08.2010 - 05.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Bookkeeping Assistant
Cambridge Who's Who
02.2008 - 09.2008
- Assisted with payroll processing, ensuring accurate calculation of employee wages and tax deductions based on current regulations.
- Implemented efficient filing systems for easy access to important financial documents, improving overall organization within the department.
- Managed accounts payable and receivable tasks, maintaining accurate records and reducing errors.
- Improved financial accuracy by maintaining organized and up-to-date financial records.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
Education
Cosmetologist - Cosmetology
Brittany Beauty School
Levittown, NY05-2009
No Degree - Pre-Law
Nassau Community College
Garden City, NY09-2006
High School Diploma -
Uniondale High School
Uniondale, NY06-2006
Skills
- Computer skills
- Data entry
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Filing
- Clerical support
- Documentation and recordkeeping
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Marquis Who's Who
02.2022 - 05.2024
Custodial Aide
Theatre 3
10.2019 - 10.2019
Front Desk Receptionist
Pronto
01.2018 - 01.2018
Assistant Manager
Hollywood Auto Body Shop and Sales
08.2010 - 05.2018
Bookkeeping Assistant
Cambridge Who's Who
02.2008 - 09.2008
Cosmetologist - Cosmetology
Brittany Beauty School
No Degree - Pre-Law
Nassau Community College
High School Diploma -
Uniondale High School