Jennifer Petitti
Columbus,OH
Summary
In addition to the skills cultivated during my time at Capital Administrative Professionals and now via APCO Holdings, for the last 15 years I have and continue to co-facilitate and operate a 501(c)3, nonprofit equine rescue and sanctuary located in Marengo, Ohio. Not only am I involved in the manual day to day physical duties, I also create and maintain our financial records within Quickbooks (we have a CPA that does our filing for compliance and liability reasons) recruit like minded individuals to volunteer with our organization, create fundraising opportunities both on and off site as well as online, create and maintain our website, report payroll (issued by our LLC, not nonprofit) to our 3rd party processor and so much more. In my previous years, I spent several years as a top earner for a medical debt litigation company, worked in hospitality management with a service provider to the PGA tour, traveling all over the united states and put in more than my time in the food service industry, where I honed most of my customer service skills!
Overview
1
1
year of professional experience
Work History
Claims Adjuster/Operations Specialist
APCO Holdings
Dublin, OH
07.2023 - Current
- Processing incoming contract remittance checks via mail, and creating the company deposits (collections and operations).
- Scanning mailed product cancellation or transfer forms, and adding files into the operations system (Stone Eagle).
- Analyzing and evaluating submitted cancellation requests for the accuracy of the information submitted, compliance with contract guidelines, approving and processing requests, and communicating or providing finalized paperwork to the appropriate people and departments.
- Research contracts and entering into Tech Assured when appropriate.
- Weekly, create and process the cancels and corresponding backup paperwork into APCO upload documents, cross-check against the company vendor mapping file, and submit them to the Investments AP department for entry into Netsuite.
- Weekly maintenance of the Cancels ITD spreadsheet and moving data to reflect the current information in real time for the to-be-processed cancels, as well as the in-transit cancels, and then completed cancels (including check information).
- Handling of inspection invoices and pairing them to the appropriate claim in Stone Eagle, making adjustments for accuracy, and submitting them to the claims payment department for processing.
- Collaborating with cross-functional teams to resolve operational issues regarding checks issued and not received, unpaid contract remittances, short payments, and overpayments.
- Providing resolution for customer service calls and emails from our vendors, as well as direct consumers.
- Process pre-paid maintenance claims in the operating system (Stone Eagle), and submit approved claims for payment.
- Provide support to any and all team members in whatever capacity is needed at the time.
Education
High School Diploma -
Linworth Alternative Program
Worthington, OH06-1998
Some College (No Degree) - Small Business Management
Columbus State Community College
Columbus, OHSkills
- Analytical thinking
- Team collaboration
- Vendor relations
- Expert problem solving
- Compliance monitoring
- Continuous improvement
- Documentation management
- Process optimization
Timeline
Claims Adjuster/Operations Specialist
APCO Holdings
07.2023 - Current
High School Diploma -
Linworth Alternative Program
Some College (No Degree) - Small Business Management
Columbus State Community College
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