Shashi Jha
Clarksburg,MD
Summary
Customer-oriented IT Technical Program Management and digital transformation leader with 25 years of experience in providing innovative product design, development, and delivery of cost-effective IT solutions. Specializing in Business Intelligence, Business/Data analytics, Big Data, and DSS. Successfully addressed complex Operation Management, Sales and Marketing, Financial Management, Global Trade compliance/supply chain management, and asset management solutions for multiple Fortune 500 companies. Valuable combination of IT senior management experience and business strategy expertise in global and complex environments. Proven track record of building and developing high-performing teams and integrating and implementation multiple ERP systems (SAP, Oracle, Maximo, PCRS) resulting from mergers and acquisitions. Strong program/project management skills encompass all facets of the solution development project life cycle (ITIL, Agile, CMS, Waterfall and RAD), including risk assessments against planned milestones and budgets. Senior Director at APCO Holdings excelling in collaborative leadership and data analytics to drive organizational integration and digital transformation. Spearheaded major IT initiatives and implemented strategic planning and execution strategies to enhance efficiency and decision-making processes. Results-driven leadership style consistently guiding high-performing teams to achieve measurable milestones. Known for fostering a collaborative environment and adapting to changing business needs. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Experienced with strategic planning, team leadership, and operational excellence. Utilizes proven methodologies to drive business growth and enhance organizational performance. Track record of successfully leading diverse teams and managing complex projects.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Senior Director, Initiatives and Executions
APCO Holdings
02.2023 - 09.2024
- Responsible for building and developing teams of Project Managers and Business Analysts, under Initiatives and Executions Organization to undertake multiple platforms and business processes consolidation programs (ERP, CRM, Sales & Marketing Systems, IT Servers consolidation on Microsoft Cloud Platform, HR systems, ITSM applications and IT Security)
- Developed and rolled out formal intake process for IT organization for better decision making on resource allocation for different business requests without impacting major programs for Organizational Integration initiatives and digital transformation
- Managed Engineering and DevOps team across organization
- Developed and build team (COE – Analytics) for AI based business analytics
- Hired around 40 Offshore data analytics engineers
- Developed 3 years plans and budget for different IT initiatives and executions for 7 major programs identifying vendors, and resource requirements
- Worked as assistant to CTO for different business and system strategy
- Key deliverables – Integrated business architecture, Business Solution and Information System Architecture, Risk Management Plan, annual / overall programs budget and vendors performance management plan, for executive management and board of directors’ communication
Program Manager
NYCHA (New York City Housing Authority)
03.2019 - 02.2023
- Responsible for data delivery programs from MAXIMO, KRONOS, Oracle, and Siebel System for different city agencies, court for public litigation, City Auditors, FOIL, HUD Monitors, NYCHA executive management and operation management
- Developed and implemented uniform data delivery strategy to enable NYCHA to be compliant with different external legal agencies and auditors
- Managed KRONOS timekeeping programs/projects for business improvements including development of Developed RFQ for implementation of KRONOS WORK FORCE DIMESIONS System over cloud including internal cost estimate and support to legal team
- Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Project Management - Director of Quality Assurance
AMBER ROAD
10.2011 - 12.2017
- Managed the development, implementation, and maintenance of application system initiatives in order to provide superior information systems to support logistics / international trade compliance based on ITIL framework
- Oversaw a wide variety of global quality operations and activities of 35 + engineers across distributed development centers
- Responsible for budgeting, forecasting and the resource requirement based on Product Road Map
- Published policy documents for data center information security and software vulnerability testing
- Established and documented product development quality process and procedures
- Established scorecards and reports for senior management and for communication with stakeholders about release quality
- Managed multiple product development team as lead scrum master to migrate release process from SDLC to Agile framework
- Managed activities and resources to perform all stages of the SDLC including requirements development, design including UX/UI design review, database modeling review, development, testing, and deployment
- Established RCA and CAPA Standard Operating Procedures for Product development team
- Responsible for increasing the staffing level in the QA organization from 10 to 50 individuals in order to support application testing for new product development in 2012
- Established, documented and implemented Agile Development Process across the development team to release product, thus reducing time till product reaches the market from 12 months to 4 months for Functional Release
- Reduced regression cycle time from 12 weeks to 5 weeks resulting from the agile development process and increased coverage of test automation
- Implemented HP-ALM and JIRA across the development and QA organization to centralize issue, requirement, design, test cases, test result and release checklists
- Developed and institutionalized application security vulnerability testing process to identify issues early in the development lifecycle
- Implemented and increased automated test coverage around in-house developed Assertion, QTP, and Selenium Framework
- Released JIRA to Professional Services project team to centralize implementation artifacts
- Ensured that projects are delivered on time, within budget, adhere to high-quality standards, meet customer expectations and add value
- Managed staff including hiring, performance management and assessment, development, mentoring, training, and staff budgets
Director Technical Services (Professional Services)
MANAGEMENT DYNAMICS
08.2005 - 10.2011
- Delivered strategic solution to the business area analysis and project management functions associated with applications support and development, providing expert information system knowledge to clients in order to solve complex business issues in support of strategic goals
- Managed and developed programs of GE Healthcare and Cisco global supply chain, CRM and compliance management System in the US, UK, Sweden, Germany, France, and China (Beijing, Wuxi)
- Provided leadership for all application systems operations, maintenance, and development prioritizing projects and ensuring commitments are met providing high quality and cost-effective systems while meeting customer expectations
- Responsible for developing and documenting new Implementation Services methodology around PMBOK guidelines to effectively manage implementation projects for Global Trade Application deployment and integration with ERP such as SAP and Oracle
- The developed new offshore technical team in Bangalore, India for technical services, programming, enhancements, and integration for different implementation based on ITIL framework
- Responsible for successfully managing the offshore development team, performing risk assessments against planned milestone, and effectively managing budget and external dependencies
- Assisted customers in business process mapping to analyze business requirements
- Established Configuration Management Process for Professional Services team
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Vice President, Custom Product Development
NextLinx Corporation
10.1998 - 08.2005
- Responsible for increasing ROI for development projects from distributed development center in Rockville, Maryland and offshore development office in Bangalore, India
- Architected, designed, developed and implemented: Global Trade Solution, Trade Express platform integrated with Track and Trace to FedEx, International Shipping System for Sotheby’s ( Budget $8 M), SaaS solution Trade Flow integrated with US Customs for Expeditors International (Budget $15 M) and for ABN AMRO Bank (Budget $10 M) on J2EE / distributed technology platform and architecture
- Managed all aspects of product/solution architecture and development of Global Trade Manage distributed development team of 40 multi-tiered professionals
- Spearhead technology stack design, solution design, development, and delivery of J2EE Portal Solution for Expeditors International Inc
- Of Washington, ABN AMRO using object-oriented design
- This portal solution is aimed at providing a comprehensive logistics solution for international trade for product, import, export, freight booking, and management completely integrated with landed cost
- Manage offshore development office relationship, perform risk assessments against planned milestone, manage budget, and coordinate external dependencies
- Championed NextLinx India development operation to get ISO-9002 certified
Education
Master of Business Administration - Finance & Marketing
XLRI Jamshedpur
Jamshedpur, Jharkhand08.1998
Bachelor of Technology - Electronics Engineering
NIT Calicut
Calicut, India12.1989
Skills
- Collaborative Leadership
- Culture Transformation
- Team Management
- Policy Development
- Key Performance Indicators
- Team Building and Motivation
- Organizational Development
- Data Analytics
- Team building abilities
Certification
- Big Data and Social Analytics, Massachusetts Institute of Technology, MA, USA, 06/01/16
- Certified PMP, Project Management Institute, USA, 01/01/05
- Advanced JIRA - Agile Project Management, Atlassian, USA
Timeline
Senior Director, Initiatives and Executions
APCO Holdings
02.2023 - 09.2024
Program Manager
NYCHA (New York City Housing Authority)
03.2019 - 02.2023
Project Management - Director of Quality Assurance
AMBER ROAD
10.2011 - 12.2017
Director Technical Services (Professional Services)
MANAGEMENT DYNAMICS
08.2005 - 10.2011
Vice President, Custom Product Development
NextLinx Corporation
10.1998 - 08.2005
- Big Data and Social Analytics, Massachusetts Institute of Technology, MA, USA, 06/01/16
- Certified PMP, Project Management Institute, USA, 01/01/05
- Advanced JIRA - Agile Project Management, Atlassian, USA
Master of Business Administration - Finance & Marketing
XLRI Jamshedpur
Bachelor of Technology - Electronics Engineering
NIT Calicut
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