Natalie Gorham
Buford,GA
Summary
Experienced Auto Claims Adjuster providing exceptional customer service to extended warranty claim customers and high valued dealers. Excellent knowledge of contract coverages and the claim adjudication process. Able to process claims in a timely manner while always providing great ease and professionalism.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Mechanical Claims Adjuster
APCO Holdings
Norcross, GA
11.1999 - Current
- Reviewed, evaluated and adjusted auto claims for multiple extended warranty companies, to promote fair and prompt settlement.
- Worked directly with our most important and high valued dealers, providing exceptional customer service with fair and timely claims processing.
- Maintained accurate documentation of all claim activity within designated system.
- Reviewed data to verify validity of claims and determine case management actions.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Performed special projects upon request from management; completed tasks efficiently while meeting deadlines.
Claims Adjuster & Private Investigator
Peter J. Crosa & Associates
Tucker, GA
01.1998 - 10.1999
- Identified and collected evidence and determined value to specific claim to properly assess conditions.
- Interviewed claimants, medical specialists and employers to determine pertinent claim information.
- Reviewed police reports, medical treatment records, medical bills and physical property damage to determine extent of liability.
- Obtained necessary information to complete proper evaluation of injury claims.
- Negotiated settlements with claimants or their representatives in order to resolve disputes quickly and economically.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
Education
Bachelor of Science - Criminology
Florida State University
Tallahassee, FL05-1999
Skills
- Licensed Property & Casualty Adjuster - state of GA
- Claims Handling
- Claims Investigation
- Estimate Preparation
- Customer Service Expertise
- Workers' Compensation Claims
Certification
- Licensed Property & Casualty Claims Adjuster - GA (1998-present)
References
References available upon request.
Timeline
Mechanical Claims Adjuster
APCO Holdings
11.1999 - Current
Claims Adjuster & Private Investigator
Peter J. Crosa & Associates
01.1998 - 10.1999
Bachelor of Science - Criminology
Florida State University
- Licensed Property & Casualty Claims Adjuster - GA (1998-present)
Similar Profiles
Shashi JhaShashi Jha
Senior Director, Initiatives and Executions at APCO HoldingsSenior Director, Initiatives and Executions at APCO Holdings
Brandon FordBrandon Ford
Claims Adjuster at Apco HoldingsClaims Adjuster at Apco Holdings
Sara GardSara Gard
Manager, Talent & Organizational Development at APCO HoldingsManager, Talent & Organizational Development at APCO Holdings