Jennifer Pham
San Jose,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Account Manager
Precision Measurements, Inc./ Trescal, Inc.
10.2019 - 10.2025
- Managed and provided excellent customer service to 600 plus accounts
- Established strong client relationships through effective day to day communication
- Resolve all conflicts with clients in a timely and efficient manner to ensure repeated business and client loyalty
- Investigating and recommending of corrective and preventative actions for all negative customer responses
- Responded to customer inquiries regarding price quotes, Field Service scheduling and all discrepancies regarding the account
- Interface with sales management and other departments on a regular basis to assist with strategic, tactical and regular administrative projects
- Utilize company contact and data management software to optimize information collection and management reporting
- Coordinate travel arrangements and expenses for field service technicians
- Attend scheduled laboratory, sales and company meetings, conferences and training sessions
Owner
Aqua Spa
09.2017 - 09.2019
- Managed financial aspects and daily operations for a successful small business
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction
- Developed a high-performing team through effective recruitment, training, and performance management
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations
- Enhanced company reputation by consistently delivering exceptional service quality to customers
- Promoted business via social media to generate leads and maximize brand identity
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Conducted performance evaluations and provided constructive feedback to employees
Operations Manager
Brightlight Welding & Manufacturing
09.2014 - 08.2017
- Manage all special projects from CEO of company
- Prepare various reports and daily activity for weekly managers meeting
- Manage the hiring process and paperwork for new hires
- Carrying out various human resource programs and procedures for all company employees
- Prepare paperwork for HR policies and procedures
- Maintain employee personnel records, raises, performance reviews, and disciplinary actions
- Manage the open enrollment process for all employee benefits programs
- Resolve issues and respond to questions from employees regarding payroll, health and benefits programs
- Oversaw office financial management, including AP/AR and payroll administration
- Process bi-monthly payroll through companies 3rd party vendor
- Reconcile bank statements and company credit cards
- Ensure all bills and supplier invoices are properly accounted for and promptly paid
- Run checks every Fridays
ECN Coordinator
Varian Medical Systems
10.2013 - 09.2014
- Manage all Engineering Change Notices (ECNs) for the Design/ Drafting Department
- Coordinate all ECN activities and assign work to 15 Drafters/ Designers
- Process and monitor all new ECNs coming through Design/ Drafting Department
- Study content of ECN, analyze its drawings and bill of material to ensure no duplicates and/or drawings entanglement before assigning to Drafters/ Designers
- Utilized the SAP/ NetWeaver system to accurately and continuously track existing ECNs during release process
- Lead weekly ECN meetings to review all drafting assignments/ activities to ensure they are executed in a timely manner
- Maintain and constantly updating Excel Drafting Work Load for the department
- Work closely with Engineers and Engineering Managers from various departments
- Work closely with all Drafters regarding the progress of drafting needs for each ECN
- Follow up with ECN reviewers to ensure ECNs are being reviewed/ approved in a timely manner Assist RoHS Compliant team to process all changes
Purchasing Specialist
Precision Measurements Inc.
01.2011 - 09.2013
- Responsible for the analysis of the requisition, pricing, delivery and reports for quality
- Management of purchase orders and monitory usage for the supply
- Work with the existing suppliers for the improvement of the performance and identify the other alternative suppliers to maintain the requirements of the company
- Obtain quotes based on requirements for a purchase
- Negotiate prices and look for ways to meet company's budget
- Monitor and track all orders to ensure materials are received
- Resolve problems with vendors for any material defects, delivery shortage and invoice discrepancy
- Follow up with suppliers on open order status
- Participated in meetings with the suppliers to improve the performance
Account Manager
Precision Measurements Inc.
04.2008 - 01.2011
- Managed and provided excellent customer service to 600 plus accounts
- Established strong client relationships through effective day to day communication
- Resolve all conflicts with clients in a timely and efficient manner to ensure repeated business and client loyalty
- Investigating and recommending of corrective and preventative actions for all negative customer responses
- Responded to customer inquiries regarding price quotes, Field Service scheduling and all discrepancies regarding the account
- Interface with sales management and other departments on a regular basis to assist with strategic, tactical and regular administrative projects
- Utilize company contact and data management software to optimize information collection and management reporting
- Coordinate travel arrangements and expenses for field service technicians
- Attend scheduled laboratory, sales and company meetings, conferences and training sessions
Timeline
Account Manager
Precision Measurements, Inc./ Trescal, Inc.
10.2019 - 10.2025
Owner
Aqua Spa
09.2017 - 09.2019
Operations Manager
Brightlight Welding & Manufacturing
09.2014 - 08.2017
ECN Coordinator
Varian Medical Systems
10.2013 - 09.2014
Purchasing Specialist
Precision Measurements Inc.
01.2011 - 09.2013
Account Manager
Precision Measurements Inc.
04.2008 - 01.2011