Jennifer Phelps
Theodore
Summary
A customer service professional that is highly motivated, organized, and hard working, with excellent communication skills. Seeking a full time position & an opportunity to expand my skill sets in a professional setting with a company that offers room for advancement
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Rugged Cross Construction
11.2022 - Current
- Answering phones, routing calls, and delivering messages to staff and greeting visitors.
- Basic filing and placing orders for supplies.
- Creating purchase orders
- Keeping detailed and organized records per job.
- Scheduling consults, creating bids & invoices, collecting payments.
- Keeping record of employee time & payroll.
- Bank deposits, basic accounting needs, financial reports
- Ensuring customers concerns and needs are addressed in a timely manner.
Restaurant Server
Sakura Sushi & Hibachi
03.2015 - Current
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Education
High School Diploma -
Mary G. Montgomery High School
Semmes, AL05-2014
Skills
- Customer engagement
- Data entry
- Computer skills
- Office administration
- Time management
- Customer and client relations
- Computer proficiency
- Strong problem solver
- Documentation and recordkeeping
- Scheduling and calendar management
- Recordkeeping
- Verbal communication
- Relationship building
Languages
English
Full Professional
Timeline
Administrative Assistant
Rugged Cross Construction
11.2022 - Current
Restaurant Server
Sakura Sushi & Hibachi
03.2015 - Current
High School Diploma -
Mary G. Montgomery High School
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