Jennifer Phillips

• Provide executive leadership for the Cincinnati and Dayton hospice programs with accountability for operational performance, financial stewardship, quality outcomes, admissions, business development, regulatory compliance, workforce engagement, and leadership development.
• Direct multi-site hospice operations across Southwest Ohio, driving strategic growth, operational excellence, and organizational performance.
• Increased Average Daily Census (ADC) from 250 to 450 patients, significantly expanding market presence and patient access.
• Expanded referral networks through executive partnerships with hospitals, physicians, skilled nursing facilities, assisted living communities, and healthcare organizations.
• Improved CAHPS quality ratings from 2-Star to 3.5-Star through focused quality initiatives and leadership accountability.
• Strengthened financial performance through operational management and strategic resource allocation, enhancing overall program sustainability.
• Expanded referral networks by establishing executive partnerships with hospitals, physicians, skilled nursing facilities, and assisted living communities, increasing patient access.
• Implemented operational improvement initiatives that enhanced quality outcomes, ensured regulatory compliance, and elevated patient experience.
• Earned General Manager Circle of Excellence recognition in 2023 and 2024 for outstanding organizational performance.

• Directed operations, finance, clinical, admissions, compliance, and business development for high-performing hospice program, enhancing service delivery and patient satisfaction.
• Earned General Manager Circle of Excellence recognition.
• Doubled program census during the first year of leadership.
• Improved quality outcomes and regulatory performance through focused operational leadership.
• Built and developed a high-performing interdisciplinary leadership team.
• Strengthened physician relationships and community partnerships, driving market growth and expanding service reach.
• Partnered with regional leadership to further integrate a palliative care program within the Kettering Health System.

• Directed all operational, financial, clinical, regulatory, and strategic initiatives for the hospice program.
• Led operational strategies supporting sustainable organizational growth.
• Improved workforce engagement through leadership development and accountability.
• Strengthened community partnerships and referral relationships.
• Maintained operational excellence while ensuring regulatory compliance and quality performance.
• Opened and provided oversight for a new VITAS Hospice Inpatient Unit.
• Stabilized the new operation and partnered with executive leadership to prepare for the $85 million Covenant Hospice acquisition.
• Managed Certificate of need operational requirements and state reporting

• Led regional business development strategy across multiple referral markets.
• Expanded physician, hospital, and community partnerships.
• Developed strategic initiatives supporting sustained census growth and market expansion.
• Trained and mentored newly hired and promoted Directors of Market Development in Atlanta, Gainesville, Panama City, and Pensacola.

• Built strategic partnerships with physicians, hospitals, skilled nursing facilities, assisted living communities, and community organizations.
• Drove significant census growth through relationship development and market strategy.
• Collaborated with executive leadership to execute long-term business development initiatives.

Licensed in Ohio and Florida

• Awarded Most Likely to Achieve by instructors
• Dean's List [Semester and Year]
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