Jennifer Phillips
Colorado Springs,CO
Summary
JILL OF ALL TRADES
Conscientious and highly focused professional with the ability to provide executive level support. Skilled in managing real estate and property management transactions with precision and attention to detail.
Overview
13
13
years of professional experience
Work History
Property Manager
Griffis Blessing
Colorado Springs, CO
01.2026 - Current
- Self-starter and positive attitude with the ability to accomplish tasks with little supervision, working independently or as a team leader.
- Assisted in leasing activities, efficiently processing applicant paperwork for approval.
- Developed targeted marketing strategies that successfully attracted potential tenants.
- Facilitated communication between residents and management for issue resolution.
- Resolved tenant complaints swiftly, enhancing overall tenant satisfaction.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Developed budget worksheets to ensure accurate financial planning and reporting., assist in property acquisition, Managed vendor payments to maintain positive relationships with service providers.
- Conducted routine property inspections to assess conditions and compliance.
- Coordinated property maintenance to ensure timely completion of work orders, minimizing tenant disruptions.
Leasing Agent
Cardinal Property Group
Colorado Springs, CO
05.2025 - 01.2026
- Facilitated property tours and guided prospective tenants through rental application process.
- Performed market research to evaluate local rental trends and pricing strategies.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Followed up with tenants to discuss renewal notices
- Inspected vacant units and ensured they were ready for showings.
Leasing Consultant
Alta Apartments
Colorado Springs, CO
01.2025 - 03.2025
- Assisted prospective tenants with property tours and leasing inquiries.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Addressed tenant maintenance requests promptly to maintain tenant satisfaction and property standards.
- Processed move-outs by completing final walk-throughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
Delivery Driver
Amazon
Colorado Springs, CO
10.2024 - 01.2025
- Delivered packages efficiently to designated locations within scheduled time frames.
- Operated delivery vehicles following safety regulations and traffic laws.
- Navigated routes using map programs and GPS systems to optimize delivery efficiency.
Grounds, Cleaning, Maintenance
Aura Crossroads Apartments
Colorado Springs, CO
05.2023 - 05.2024
- Completed daily grounds and parking lot cleaning.
- Conducted regular maintenance requests/work orders.
- Ensured units were thoroughly cleaned and ready for new tenants.
- Repaired damaged drawers, painted surfaces, and addressed plumbing issues in units.
- Shoveled and sanded walkways, stairs and handicapped parking.
Director of First Impressions
Dorman Real Estate
Colorado Springs, CO
08.2021 - 02.2022
- Managed front desk operations, ensuring smooth daily workflow and guest coordination.
- Answered phone calls promptly, addressing inquiries and directing them appropriately.
- Maintained office supplies inventory, ensuring availability for staff and client needs.
- Ordered office supplies to maintain adequate stock levels.
Loan Processor II
Guild Mortgage
Colorado Springs, CO
11.2020 - 06.2021
- Reviewed loan applications for accuracy and completeness.
- Verified borrower information through financial documents and credit reports to assess eligibility.
- Coordinated with underwriters to ensure timely processing of loans.
- Prepared loan documents including promissory notes, deeds of trust, mortgage insurance policies and truth-in-lending statements.
- Delivered customer service by promptly addressing inquiries from applicants, lenders, and brokers to enhance satisfaction.
- Reviewed credit reports and financial information to evaluate creditworthiness of applicants.
Escrow Officer
Escrow Leaders
San Juan Capistrano, CA
05.2013 - 09.2020
- Mediated negotiations between parties to relay accurate information throughout the home buying/selling and refinance processes.
- Examined title reports for liens, encumbrances or other legal issues that can affect ownership rights.
- Performed financial calculations including daily proration, interest accrual, payoff amounts, and closing cost estimates to facilitate smooth transaction processing.
- Prepared closing documents meticulously to prevent errors and delays in transaction processes.
- Verified and balanced funding figures with lenders before disbursing funds to appropriate parties.
- Submitted notarized documents to recorder's office to finalize ownership transfers.
Education
Business Administration
Riverside Community College
Riverside, CASkills
- Multi-family property management
- Notary Public certification/services 20years
- Liaison: Escrow/Title/Real Estate Agent/Real Estate Broker/ Lender/Borrower/Seller/Renter
- Customer service
- Property tours and inspections
- Exceptional oral and written communication skills
- Team leadership
- Market research
- Financial budgeting and reporting
- Regulatory compliance,
- Staff supervision
- Work order monitoring
- Fair housing mandates
- Problem solving
Timeline
Property Manager
Griffis Blessing
01.2026 - Current
Leasing Agent
Cardinal Property Group
05.2025 - 01.2026
Leasing Consultant
Alta Apartments
01.2025 - 03.2025
Delivery Driver
Amazon
10.2024 - 01.2025
Grounds, Cleaning, Maintenance
Aura Crossroads Apartments
05.2023 - 05.2024
Director of First Impressions
Dorman Real Estate
08.2021 - 02.2022
Loan Processor II
Guild Mortgage
11.2020 - 06.2021
Escrow Officer
Escrow Leaders
05.2013 - 09.2020
Business Administration
Riverside Community College