Jennifer Piepkow
Oak Hill,OH
Summary
Dynamic Assistant Manager with a proven track record at Marathon Gas Station, enhancing customer satisfaction and streamlining operations. Expert in retail operations management and adept at fostering team motivation. Achieved significant reductions in cash discrepancies and inventory overhead, demonstrating exceptional money handling and leadership skills.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Marathon Gas Station
Jackson, OH
08.2019 - 04.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Education
High School Diploma - College Prep Courses
Western High School
Latham, OH06.2000
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Retail Operations
- Employee Scheduling
- Operations Management
- Retail Operations Management
Timeline
Assistant Manager
Marathon Gas Station
08.2019 - 04.2024
High School Diploma - College Prep Courses
Western High School