Jennifer Pigg
Benton,KY
Summary
Dedicated Patient Service Representative with expertise in patient registration, insurance verification, and appointment scheduling. Committed to enhancing patient experiences through effective communication and meticulous attention to detail.
Overview
29
29
years of professional experience
Work History
Patient Service Representative
Mercy Health
Benton, Ky
05.2020 - Current
- Assisted patients with scheduling and managing appointments effectively.
- Handled incoming calls, addressing patient concerns and inquiries promptly.
- Maintained patient records accurately in the electronic health record system.
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with scheduling follow-up appointments according to provider availability.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Registered patients by verifying records to update computer system and patient charts.
Front Office Supervisor
Orthopaedic Institute
Paducah, Ky
08.2009 - 05.2020
- Supervised front office operations to ensure efficient patient flow and communication.
- Trained and mentored front office staff on procedures and customer service standards.
- Managed scheduling of patient appointments and staff shifts for optimal coverage.
- Implemented office policies to improve operational efficiency and compliance standards.
- Supervised front office staff, including hiring and training new employees.
Registration Clerk
Orthopaedic Institute
Paducah, Ky
08.2003 - 08.2009
- Processed patient registrations and verified insurance information for orthopaedic services.
- Coordinated appointment scheduling for multiple orthopaedic specialists efficiently.
- Communicated effectively with healthcare team to ensure smooth patient flow.
- Collaborated with administrative staff to improve registration workflows and efficiency.
- Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
- Processed patient registration forms, collected fees, and issued receipts for services rendered.
Child care provider
Kiddie Korner
Benton, Ky
01.1997 - 07.2003
- Supervised children during playtime and structured activities.
- Assisted with homework and educational activities to enhance learning.
- Maintained a clean and safe environment for all children.
- Communicated effectively with parents regarding children's progress and needs.
Education
Associate of Arts -
Murray State University
Murray, KY05-1998
High School Diploma -
Marshall County High School
Benton, KY05-1995
Skills
- Patient registration
- Insurance verification
- Appointment scheduling
- Customer relationship management
- Attention to detail
Timeline
Patient Service Representative
Mercy Health
05.2020 - Current
Front Office Supervisor
Orthopaedic Institute
08.2009 - 05.2020
Registration Clerk
Orthopaedic Institute
08.2003 - 08.2009
Child care provider
Kiddie Korner
01.1997 - 07.2003
Associate of Arts -
Murray State University
High School Diploma -
Marshall County High School