JENNIFER POLLAK

• Managed daily store operations to streamline workflow and maintain high service standards.
• Facilitated customer inquiries and processed sales transactions to ensure a smooth shopping experience.
• Greet visitors: Welcome people as they walk into the store.
• Sell products: Recommend phone cases, screen protectors, and accessories.

Promote plans: Talk about service plans or protection options like Home+.

• Handle insurance: Help people file or process insurance claims.
• Set expectations: Give price quotes and tell customers how long the repair will take.
• Check in devices: Receive broken phones, tablets, and computers.

Triage problems: Run basic tests to see what is wrong with a device.

• Learn tech basics: Take training to understand common repair workflows.
• Assist the back: Help the repair team during very busy times.

• Developed marketing strategies to attract and retain online customers effectively.
• Implemented promotional campaigns across social media platforms to boost brand awareness.
• Analyzed website traffic and user behavior to improve shopping experience.
• Managed online product listings to enhance customer engagement and visibility.
• Collaborated with vendors to optimize supply chain logistics for timely deliveries.
• Oversaw customer service operations to resolve inquiries and enhance satisfaction.

• Managed pipeline of loan files requiring title corrections, ensuring accurate and timely processing to facilitate loan approvals.
• Prepared and processed title correction packages and agency letters, distributing them to the appropriate clients.
• Coordinated with DMV offices, county clerks, and agents to resolve issues, ensuring proper handling of loan files and compliance with regulations.
• Collaborated weekly with team leadership to review file pipeline and align priorities, enhancing overall process efficiency.

• Prepared, reviewed, and processed loan applications and documentation to support loan officers in efficient workflow.
• Communicated with clients, lenders, and internal teams to provide updates and resolve questions throughout the loan process.
• Organized loan files, ensuring compliance with regulatory and company standards.
• Handled inbound client calls to address inquiries and provide timely assistance.

• Troubleshot, set up, and repaired mobile devices and technology products to enhance customer experience.
• Provided product recommendations and explained features to help customers make informed purchasing decisions.
• Performed in-store device activations, upgrades, and transfers efficiently and accurately.
• Utilized knowledge of current promotions, policies, and warranty options to improve sales and ensure customer satisfaction.
• Documented and tracked service requests, repairs, and customer interactions to streamline processes and maintain compliance with store and company procedures.

• Implemented and managed EVV (Electronic Visit Verification) systems, ensuring accurate tracking of caregiver visits and compliance with state and federal regulations.
• Monitored and troubleshot EVV software and hardware issues, delivering technical support to field staff and administrative teams to ensure uninterrupted service.
• Collaborated with internal teams and external vendors to maintain system updates and optimize workflows, enhancing overall system performance.
• Trained and supported caregivers and administrative staff on EVV system usage and best practices, improving user competence and confidence.
• Provided support to users on system functionalities with Full PC life cycle from set up to decommission.