Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Pollnow

Midland ,TX

Summary

Dynamic professional with a proven track record at Capital One, excelling in customer service and fraud resolution. Demonstrated strong decision-making and problem-solving skills, enhancing customer satisfaction and operational efficiency. Adept at team leadership and staff training, fostering a high-performing environment that consistently meets business objectives.

Overview

25
25
years of professional experience

Work History

Assistant Manager

Warrenton Oil
Warrenton, MO
03.2015 - 01.2018

Ensured secure handling of financial assets.

Managed and resolved customer complaints.

Managed inventory orders.

Aided manager in organizing staff schedules.

Customer Service

Capital One
Fenton, MO
07.2006 - 05.2007

Handled incoming calls from customers.

Analyzed customer requirements to identify solutions.

Managed fraud detection and dispute resolution.

Optimized product details to improve clarity and usability.

Exhibited strong attention to detail in communication.

Maintained open dialogue with customers.

Developed effective resolutions efficiently.

Owner

Integrity Cleaning
Ballwin, MO
02.2001 - 05.2006

Coordinate and supervise daily work schedule activities.

Managed business operations efficiently.

*Marketing Strategies

*Building a good rapport with customers.

*Financial responsibilities

  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Trained and motivated employees to perform daily business functions.
  • Developed a high-performing team through effective recruitment, training, and performance management.

Graphic Designer

National Systems Inc
Maryland Heights, MO
02.1993 - 08.1999

Developed visual concepts using computer software and manual techniques to effectively communicate ideas.

Education

School Shut Down. - Massage Therapy

Sanford Brown
St. Peter’s, MO
05.2015

GED - General

Parkway North
St Louis, MO
05.1985

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Staff training and development
  • Staff supervision
  • Task delegation

Timeline

Assistant Manager

Warrenton Oil
03.2015 - 01.2018

Customer Service

Capital One
07.2006 - 05.2007

Owner

Integrity Cleaning
02.2001 - 05.2006

Graphic Designer

National Systems Inc
02.1993 - 08.1999

School Shut Down. - Massage Therapy

Sanford Brown

GED - General

Parkway North