Jennifer Pope

• Senior Area Manager March 2013 - November 2014
• Community Manager January 2012 - March 2013

Spearheaded the operation of properties in the assigned portfolio, including general administration and maintenance of assets, for an organization that provides quality apartments to residents and offers owners a comprehensive range of services.

Key Responsibilities

• Oversee operations of the assigned portfolio by executing policies and practices that enable properties to achieve financials and business performance goals.
• Examine and interpret market data to identify emerging trends that may impact portfolio performance targets, drive occupancy and stimulate growth.
• Coordinate work activities/services from vendors and consultants by identifying needs, negotiating contracts, monitoring progress, and processing invoices.
• Prepare annual budgets, discover ways of cutting cost, and allocate resources accordingly.
• Analyze and reconcile monthly financials to recognize and address any variances.
• Ensure the appearance and physical aspects of the properties meet the company's and owner's standards through routine site and safety inspections.
• Lead a team of community managers by interviewing, hiring and training personnel towards improving productivity levels.
• Promote client satisfaction and retention through timely reporting and fostering interactive communication efforts.
• Forge relationships with constituents , such as landlords, residents, staff, and vendors.

Key Achievements

• Enhanced tenant and landlord satisfaction through effectively rectifying escalated issues and incident reports.
• Boosted operational efficiency as a result of coaching, counseling and supporting employees.
• Attained cost savings through minimizing budget expenses and increasing NOI.

• Increased to and maintained occupancy at 98% or higher.
• Maintained delinquency at less than 2%.
• Processed and executed legal documents with contracts and evictions.
• Maintained expenses below budget and increased income through raising rents and occupancy that exceeded budget.
• Facilitated capital improvement projects from concept to completion.
• Reviewed monthly financials, providing the Regional Manager with financial changes and variance reports.
• Created budgets and spreadsheets to maximize the performance of the property.