Jennifer Porras
Harlingen,TX
Summary
Proven track record in enhancing program effectiveness and student success at Texas State Technical College, leveraging skills in strategic planning and office administration. Excelled in fostering academic growth, achieving higher retention rates, and implementing innovative advisory platforms. Demonstrates exceptional multitasking abilities and a commitment to developing strong relationships, ensuring high-quality service delivery and client satisfaction. Accomplished Program Coordinator offering experience implementing new and innovative programs aimed at meeting the needs of the consumer. Highly skilled at building lasting relationships with customers and business executives. Accomplished [Job Title] well-versed in running station programming in high-stress environments. Expert in personnel leadership, resource management and key decision-making. Articulate, motivational and analytical in approaching problems impacting team performance or station results.
Overview
22
22
years of professional experience
Work History
Program Advisor
Texas State Technical College
09.2024 - Current
- Facilitated workshops aimed at strengthening participants'' understanding of key concepts related to the program''s objectives.
- Maximized participant satisfaction by providing tailored guidance and support throughout their program journey.
- Scheduled educational activities, faculty lectures and departmental events to drive mission and values of institution.
- Created detailed reports documenting program performance, highlighting successes and areas for improvement.
- Collaborated with external partners to secure resources necessary for effective program implementation and sustainability.
Pre-Technical Studies Advisor
Texas State Technical College
10.2011 - 08.2024
- Supervised Mentoring Coaches, fostering a supportive team environment focused on growth and learning.
- Facilitated workshops on financial planning for high-net-worth individuals, improving their understanding of wealth management.
- Advised students on educational, career and social opportunities.
- Educated students on college admissions process and scholarship requirements.
- Developed and implemented individualized academic plans for students.
- Monitored student progress to drive successful academic outcomes.
- Provided resources to support students in achieving career goals.
- Analyzed student academic records to assess educational and career goals.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Optimized operational efficiency by implementing an online system tailored to advisory services.
- Led team in development of digital advisory platform, enhancing accessibility and engagement for clients.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
Academic Advisor
Texas State Technical College
10.2009 - 10.2011
- Managed caseloads effectively, prioritizing tasks based on urgency and importance while maintaining high-quality service delivery.
- Provided support and guidance to students experiencing academic and personal troubles.
- Developed strong relationships with students, providing mentorship and fostering personal growth.
- Enhanced student success by developing and implementing comprehensive academic plans.
- Served as a liaison between students, faculty, staff, and administration to address concerns or conflicts that arose during the course of study.
- Improved retention rates by providing personalized guidance to students at various stages of their academic journey.
Clerk
Texas State Technical College
08.2009 - 10.2009
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Streamlined meeting logistics, coordinating schedules and preparing meeting materials to enhance focus and productivity.
- Supported executive decision-making by providing detailed reports and summaries of office activities.
Receptionist
Immaculate Heart of Mary Church
10.2002 - 05.2003
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
Master of Arts - Higher Education Administration
The University of Texas Rio Grande Valley
Edinburg, TX06.2025
Bachelor of Arts - Organizational Leadership
South Texas College
Mcallen, TX05.2024
Associate of Applied Science - Business Management
Texas State Technical College
Harlingen, TX12.2005
Skills
Office Administration
Standard Operating Procedures
Strategic Planning
Staff Evaluation
Report Generation
Project Management
Training Coordination
Generating schedules
Referral Coordination
Strong Work Ethic
Teamwork and Collaboration
Problem-solving abilities
Languages
Spanish
Native or Bilingual
Timeline
Program Advisor
Texas State Technical College
09.2024 - Current
Pre-Technical Studies Advisor
Texas State Technical College
10.2011 - 08.2024
Academic Advisor
Texas State Technical College
10.2009 - 10.2011
Clerk
Texas State Technical College
08.2009 - 10.2009
Receptionist
Immaculate Heart of Mary Church
10.2002 - 05.2003
Master of Arts - Higher Education Administration
The University of Texas Rio Grande Valley
Bachelor of Arts - Organizational Leadership
South Texas College
Associate of Applied Science - Business Management
Texas State Technical College