Jennifer Posey
Buford,GA
Summary
High-achieving Account Manager offering extensive experience in developing account plans, increasing revenue and deepening customer relationships. Excellent communication and problem solving abilities. Ready to bring 25+ years' experience to challenging new position with industry-leading teams.
Overview
19
19
years of professional experience
Work History
Sr. Account Manager
Prosys Information Systems
Norcross, GA
03.2005 - 12.2023
- Offered positive reinforcement and delivered exceptional training to newly hired employees to impart knowledge required to perform work effectively.
- Collaborated with internal departments such as marketing, operations, finance. to ensure successful execution of projects.
- Coordinated closely with colleagues across multiple departments when launching new products or services into an existing account base.
- Utilized job-related software to input customer order details into system, accept payments and update accounts.
- Renewed existing accounts by cementing trusting relationships with customers.
- Cultivated deep knowledge of customer businesses and relationship to company objectives.
- Kept accurate records pertaining to inventory and account notes, documenting any contract updates and renewals.
- Established strong relationships with vendors in order to secure favorable discounts on materials or services needed by the company's clients.
- Greeted and assisted customers to foster positive experiences.
- Resolved client issues in a timely manner while maintaining excellent customer service standards.
- Managed key account relationships, ensuring customer loyalty and retention.
Education
Bachelor of Science - Business Administration And Management
Auburn University
Auburn, AL06-1990
Skills
- Order Management
- Operations
- Business Strategies
- Invoicing
- Inventory Understanding
- Vendor Management
- Scheduling
- Customer Relations
- Strategic Planning
- Revenue Generation
Timeline
Sr. Account Manager
Prosys Information Systems
03.2005 - 12.2023
Bachelor of Science - Business Administration And Management
Auburn University
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