Jennifer Price
Summary
Compassionate Family Service Counselor focused on supporting families through difficult times. Proficient in organizing paperwork, coordinating inventory and promoting referrals. Ready to apply 7+ years' experience in the field to a dynamic position with room for advancement.
Overview
21
21
years of professional experience
Work History
Family Service Counselor
Everstory Partners
08.2016 - Current
- Assisted families in crisis situations by providing immediate support and coordinating with relevant community resources.
- Developed individualized care plans for clients, taking into account unique needs, preferences, and cultural backgrounds.
- Educated clients on available community resources, connecting them with essential services to improve their quality of life.
- Enhanced overall family satisfaction by providing attentive client service, consistently exceeding expectations through individualized care and support.
- Supported families on day of interment to resolve any problems and answer questions.
- Visited hospitals, nursing homes and hospice facilities to build relationships and give presentations.
- Assisted with advanced arrangements for individuals and couples.
- Helped clients select caskets, markers and memorial options.
- Developed and initiated outreach events to meet emotional support and social gathering of like minded individuals.
Retail Store Manager
Sumbody And Sumtime Spa
05.2003 - 07.2015
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Implemented new promotional campaigns that effectively drove foot traffic into the store during seasonal events or product launches.
- Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
- Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Upheld brand identity standards within the store location through consistent signage presentation merchandise displays following corporate guidelines.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Conducted market research stay abreast industry trends competitor strategies adapting store's offerings accordingly maintain a competitive edge.
- Spearheaded community outreach events partnerships organizations raise brand awareness foster positive relationships within the local area.
- Coordinated staff training sessions on new products sales techniques ensuring team members well-versed equipped effectively sell merchandise meet customer needs.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Education
Associate Degree in Culinary Arts - Culinary Arts
Newbury College
Brookline, MA05.1998
Skills
- Memorial Planning
- Marker Customization
- Family Planning Counselor
- Cremation Processes
- Active Listening
- Multicultural Competence
Timeline
Family Service Counselor
Everstory Partners
08.2016 - Current
Retail Store Manager
Sumbody And Sumtime Spa
05.2003 - 07.2015
Associate Degree in Culinary Arts - Culinary Arts
Newbury College
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