Jennifer Pruitt
Killeen,TX
Summary
Dedicated and knowledgeable customer service professional with extensive experience in a client-driven industry. A solid team player with an outgoing and positive demeanor, I have proven skills in establishing rapport with clients and generating extra revenue. My motivation lies in maintaining customer satisfaction and contributing to the success of the company. Specializing in quality, speed, and process optimization, I always strive for excellence. With an articulate, energetic, and results-oriented approach.
I would appreciate the opportunity to continue with the MFI program that I have helped grow and to continue to help drive business growth. Even though I have a 6 month tenure. I started in inbound sales. Within 3 months I applied for MFI Pilot and was able to be blessed with the opportunity to pilot this program with great help! I have 3 months experience with MFI and would love to be able to continue in this position permanently. I would love to be apart of this program and help it grow even more.
Overview
13
13
years of professional experience
Work History
Sales
Deluxe Media
Minneapolis, MN
03.2024 - Current
- Increased sales revenue by implementing effective sales strategies and fostering strong customer
- Increased sales revenue by implementing effective sales strategies and techniques.
- Have proven to meet and exceed goals
- Work efficiently and effectively
Client Success Specialist
National Debt Relief
Remote
06.2023 - 12.2023
- Enhanced client satisfaction by promptly addressing concerns and providing tailored solutions to their needs.
- Implemented effective communication strategies for improved client relationships and retention rates.
- Assisted clients in achieving their goals by developing customized success plans and monitoring progress.
Corporate Travel Consultant
Teleperformance USA
Remote
01.2022 - 06.2023
- Enhanced client satisfaction by providing personalized travel itineraries and recommendations based on individual preferences.
- Streamlined booking processes for increased efficiency, resulting in reduced turnaround times for travel reservations.
- Negotiated favorable rates with vendors to secure cost-effective solutions for corporate clients'' travel needs.
- Managed complex international travel arrangements, ensuring smooth and seamless experiences for business travelers.
- Developed strong relationships with suppliers to maintain high levels of service quality and support, benefiting both the company and clients.
- Maintained thorough knowledge of industry trends and developments to provide informed guidance to clients navigating a dynamic marketplace.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently, fostering long-term client loyalty.
Embroidery Manager
Logos In Thread
Harker Heights, TX
02.2012 - 10.2020
- Increased production efficiency by streamlining the embroidery process and implementing new techniques.
- Managed a team of embroidery professionals, ensuring timely completion of projects while maintaining high-quality standards.
- Developed training programs for new employees to enhance their skills and improve overall productivity.
- Collaborated with design and sales teams to create custom embroidery solutions for clients.
- Maintained inventory control, reducing waste and optimizing resource usage in the department.
- Implemented quality control measures to ensure consistent and flawless end-products for customers.
- Assisted in the hiring process, selecting top talent for the embroidery department to maintain a skilled workforce.
- Oversaw maintenance of embroidery machines, scheduling regular check-ups and repairs to avoid downtime and increase machine longevity.
- Negotiated contracts with suppliers, securing favorable pricing for materials without compromising on quality.
- Streamlined order processing procedures, enabling faster turnaround times for customer orders while maintaining quality standards.
Education
Leadership & Management - Business Management
Shaw Academy
Online12.2019
Skills
- Product Knowledge
- Sales Techniques
- Adaptability
- Data Analysis
- Process Improvement
- Customer Retention
- Decision Making
- Active Listening
- Time Management
- Project Management
- Relationship Building
- Excellent Communication
- Performance Metrics
- Multitasking
- Goal Setting
- Technical Proficiency
- Problem Solving
- Team Collaboration
- Client Relations
- Schedule Management
- Customer Service
- Call Documentation
- Quality Control
- Order Processing
- Service Upselling
- Product Sales
- Sales and Upselling
- Multi-Line Phone Systems
Timeline
Sales
Deluxe Media
03.2024 - Current
Client Success Specialist
National Debt Relief
06.2023 - 12.2023
Corporate Travel Consultant
Teleperformance USA
01.2022 - 06.2023
Embroidery Manager
Logos In Thread
02.2012 - 10.2020
Leadership & Management - Business Management
Shaw Academy