Jennifer Ragaglia
Nashville,Tennessee
Summary
Dynamic sales professional with over 20 years of experience in sales, specializing in account and customer relationship management, communication, and a compassionate approach. Committed to delivering superior customer service, fostering professional development, and creating innovative solutions for loyalty, retention, and revenue. Known for cultivating long-term customer relationships, my focus is on building trust and leading with respect to exceed sales goals. Possessing a genuine passion for knowledge, I adapt skills across diverse industries, consistently achieving exceptional results.
Overview
8
8
years of professional experience
Work History
Software Sales Consultant
Software One
Nashville, TN
08.2023 - Current
- Managed a diverse portfolio of accounts, ensuring timely renewals and upselling opportunities were identified and pursued successfully.
- Developed customized software solutions for businesses, resulting in improved client satisfaction and long-term partnerships.
- Strengthened relationships with clients through regular follow-ups and prompt resolution of any issues or concerns.
- Coordinated closely with technical support teams to ensure seamless implementation of software solutions for all customers involved in the sales cycle.
- Participated in regular team meetings to share best practices, discuss market trends, and report on individual progress toward goals.
Account Manager Supervisor
RePrint Designs
Nashville, TN
01.2016 - Current
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Implemented creative marketing strategies that led to increased brand visibility and awareness among target customers.
- Secured new business opportunities through networking and relationship-building activities.
- Increased client satisfaction by addressing concerns and providing customized solutions for their business needs.
- Developed an in-depth understanding of industry trends, enabling better anticipation of client needs and staying ahead of competitors.
Account Manager - B2B Business Development
Dell Technologies
Nashville, TN
02.2019 - 02.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Developed customized account plans for clients to help them achieve their business goals.
- Monitored industry trends to provide informed recommendations on new products or services that could benefit clients' businesses.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
Product Marketing Manager
Modern Pride
Nashville, TN
01.2016 - 12.2016
- Enhanced brand recognition by developing and implementing innovative graphic design strategies.
- Streamlined design processes for increased efficiency and productivity within the team.
- Coordinated with external vendors on large-scale projects, ensuring seamless execution from conception to completion.
- Managed project timelines and budgets, ensuring timely delivery without compromising quality.
- Developed creative concepts for print, digital, and experiential campaigns that drove consumer engagement.
- Mentored junior designers, fostering skill development and professional growth.
Education
Bachelor of Science -
Middle Tennessee State University
Murfreesboro, TN05.2017
Skills
- CRM Systems
- Interpersonal Communication Skills
- Proactive Problem Solving
- Key Performance Measures
- Proven Track Record
- Meeting Facilitation
- Self-Motivation
- Positive Attitude
- Coachable
- Relationship Building
- Adaptability
- Energetic
Timeline
Software Sales Consultant
Software One
08.2023 - Current
Account Manager - B2B Business Development
Dell Technologies
02.2019 - 02.2023
Account Manager Supervisor
RePrint Designs
01.2016 - Current
Product Marketing Manager
Modern Pride
01.2016 - 12.2016
Bachelor of Science -
Middle Tennessee State University