Jennifer Ramirez
3485 W Cameron Dr,AZ
Summary
Dynamic Operations Manager at SimonMed Imaging with a proven track record in enhancing operational efficiency and team performance and Skilled in problem-solving. I fostered a culture of accountability, leading to improved outcomes. Committed to maintaining compliance and delivering exceptional customer service, I consistently exceeded expectations in a fast-paced environment.
Overview
7
7
years of professional experience
Work History
Operations Manager
SimonMed Imaging
10.2020 - Current
- Managed team compliance with established procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Medical Records Clerk
Caring for Families
08.2019 - 09.2020
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Supported medical staff by providing organized and accurate medical records.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Responded to patient inquiries to provide information and details of medical records.
- Tracked and monitored requests for medical records release.
- Verified accuracy of patient information in medical records.
- Sorted and distributed incoming and outgoing medical records.
- Assisted in preparation of medical reports for external parties.
Front Desk Receptionist
Nature Works Best
06.2018 - 06.2019
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Implemented more efficient mail distribution system, ensuring timely delivery of correspondence to staff.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Greeted visitors warmly, creating positive first impression of organization.
- Streamlined check-in processes, reducing wait times for guests.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collected room deposits, fees, and payments.
Education
Diploma - General Studies
Casa Grande Union High School
Casa Grande, AZSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
- Staff training
- Staff management
- Inventory management
- Management
- Policies and procedures implementation
- Employee motivation
- Staff development
- Customer relationship management
- MS office
- Maintaining compliance
- Goal setting
- Workflow optimization
- Inventory control
- Schedule management
- BLS Certified
Timeline
Operations Manager
SimonMed Imaging
10.2020 - Current
Medical Records Clerk
Caring for Families
08.2019 - 09.2020
Front Desk Receptionist
Nature Works Best
06.2018 - 06.2019
Diploma - General Studies
Casa Grande Union High School