Jennifer Redwood
Lithonia,GA
Summary
Highly organized and detail-oriented Medical Receptionist with more than 4 years’ experience working for 3 senior Medical Doctors. Seeking a health care provider role that may consist of, but not limited to, Medical Receptionist/Medical Biller and Coding and/or Medical Office Management.
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
10
10
years of professional experience
Work History
Medical Receptionist
Astera Cancer Care
Rutherford, NJ
02.2022 - 06.2023
- Files reports, films jackets, phone orders and other documents as required
- Ensures transcribed reports are appropriately forwarded in a timely fashion as necessary
- Communicates report status or content to referring physician offices via fax or verbally
- Answering all phone calls in a timely fashion
- Complete scheduling
- Processing correspondence to referring physicians and patients
- Cross covering other positions as needed
- Provide positive and courteous customer service at both the reception desk, scheduling services, and over the phone for multiple clinic sites while always maintaining a professional presence
- Collaborates with the triage team and Patient Flow Coordinator to efficiently manage daily provider schedules and assists with accommodating walk-in patients or same day appointments
- May be required to perform other job related miscellaneous clerical duties.
Customer Advocacy Team
Alorica
Newport New, VA
05.2020 - 03.2022
- Perform customer needs assessment while staying within corporate compliance protocol
- Track service deliveries, service measures, and communicate with the vendor sourcing to ensure package delivery
- Provide excellent customer service while advocating for the customer.
Medical Check Out Receptionist/Phone Triage
Medical Temporaries
Virginia Beach, VA
01.2020 - 03.2020
- Electronic triage screening and forwarding the patient to the accurate location
- Processing electronic claims, fee billings, and collecting all payments
- Answering a multi-line telephone system
- Scheduling patients for wellness programs and continuous of care programs.
Medical Checkout Receptionist/Medical Assistant
Prohealth Care
Plainview, NY
10.2018 - 07.2019
- Quick and efficiently check-in patients
- Always exceed my past due balance goals and collections of copayments’ goals
- Share recommendations of specialty doctors with patients while making future appointments
- Answering multiline phone
- Batching copayments and balance owed/due.
Cashier
Lowes
Rosedale, NY
12.2016 - 11.2018
- Quickly anticipate customer needs while improving their shopping experience
- Always exceed my sale goal and credit card goal
- Share product knowledge with customers while making personal recommendations
- Exchanged returned merchandise to customers quickly and efficiently.
DSP/ Medical Service Coordinator
Center For Family Support
Hicksville, NY
06.2013 - 05.2016
- Kept abreast of new and developing information in the mental health field by regularly attending professional conferences and workshops
- Counseled clients to help them understand and overcome personal, social and behavioral problems
- Prepared and maintained records of client progress and services performed, reported changes in client condition to manager or supervisor
- Performed healthcare-related tasks, such as monitoring vital signs and medication
- AMAP certified to properly dispense medication by the State of New York.
Medical Receptionist
Pediatric Healthcare
Woodmere, NY
09.2013 - 04.2015
- Operated office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
Education
Health Information Technology -
Tidewater Community College
03.2024
Medical Office and Business Administration Diploma -
Hunter Business School
06.2018
Medical Assistant Diploma -
Allen School
05.2013
Skills
- Medical Terminology
- Decipher EOBs and Remits
- Encoder Pro Software
- Skilled in Medicare and Medicaid, Tricare and CHAMPVA
- Regulations & Rules of Managed Care
- EMR and PM Software
- Health Insurance Billing
- Administration Procedures
- Client Scheduling
- Fee Scheduling and UCRs
- ICD-10 CM
- CPT & HCPCS Coding with Modifiers
- Knowledge of Clearing House Procedures
- Phlebotomy
- Specimen Collection
- EKG
- Vital Signs
- Sterilization & Autoclaving
- MS Word
- MS Excel
- MS Access
- MS PowerPoint
- Internet Research
- Keyboarding (40 wpm)
- Billing support
- HIPAA Compliance
- Referral Verification
- Medical Billing
- Medical Transcription
- Insurance Verification
- Records Management
- Microsoft Office
- Medical Charting
- HIPAA Guidelines
- Outpatient Care
- Co-payment collection
- Patient Registration
- Patient callbacks
- Understanding of medical laws
- Office Administration
- Documentation
- Records Maintenance
- Medical Records Management
- Appointment Scheduling
- Paperwork coordination
- Front Desk Operations
- Patient Relations
- Patient Scheduling
- Telephone Etiquette
- Appointment management
- Electronic Medical Records
- Insurance Claims
- Appointment Setting
- Inpatient Care
- Workflow Optimization
- Payment Collection
Websites
State
GA
City
Lithonia
Timeline
Medical Receptionist
Astera Cancer Care
02.2022 - 06.2023
Customer Advocacy Team
Alorica
05.2020 - 03.2022
Medical Check Out Receptionist/Phone Triage
Medical Temporaries
01.2020 - 03.2020
Medical Checkout Receptionist/Medical Assistant
Prohealth Care
10.2018 - 07.2019
Cashier
Lowes
12.2016 - 11.2018
Medical Receptionist
Pediatric Healthcare
09.2013 - 04.2015
DSP/ Medical Service Coordinator
Center For Family Support
06.2013 - 05.2016
Health Information Technology -
Tidewater Community College
Medical Office and Business Administration Diploma -
Hunter Business School
Medical Assistant Diploma -
Allen School
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