Jennifer Reed
11344 Marwick Dr,CA
Summary
Successfully manages high volumes of loan documentation in fast-paced environments with demanding productivity, funding, and customer satisfaction targets. Familiar with verifying tax, credit, employment, loan, personal and residential histories. Comfortable working alone or with team members to accomplish tasks and enhance processes.
Overview
28
28
years of professional experience
Work History
Office Manager
Premier Auto Service
10.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed office operations while scheduling appointments for department managers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Created, maintained and updated filing systems for paper and electronic documents.
Mortgage Loan Processor
AmeriSave Mortgage
11.2021 - 08.2022
- Scanned and uploaded loans and related documents into the system.
- Communicated regularly with customers throughout entire process from origination through closing.
- Obtained and verified clearance of underwriting conditions to prepare loan files for submission and approval.
- Contacted credit bureaus, employers, and other sources to check applicants' credit and personal references.
- Ordered appraisals and title services on behalf of borrowers when necessary.
- Organized files electronically according to document type and date received.
- Worked with third-party vendors to address and clear loan closing requirements.
- Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
- Assisted underwriters in approving loans by verifying financial information and ensuring accurate documentation.
- Processed mortgage loan applications accurately and successfully for over 25 years.
Loan Coordinator
Sun West Mortgage Company
05.2020 - 08.2021
- Supported more than 30 loan officiant and underwriter teams by ensuring timely, judicious, and accurate loan processing.
- Responded promptly to customer inquiries regarding their loan status and requirements.
- Reviewed and verified borrowers' income, credit reports, and property appraisals to prepare documents for underwriting.
- Calculated income, assets, and liabilities to meet lender requirements.
- Managed conditions sent from underwriting departments.
- Coordinated document preparation with attorneys, title companies, lenders, and other third parties as needed.
- Worked with third-party vendors to address and clear loan closing requirements.
Senior Loan Processor
Preferred Financial Inc
04.1996 - 02.2013
- Structured, loan packages by properly analyzing credit reports, income, and asset documents.
- Examined and verified information in loan application and closing documents.
- Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
- Analyzed income documentation including pay stubs, W2s, tax returns, and bank statements. To determine borrower's ability to repay loan.
- Processed loan documents promptly to meet closing deadlines.
- Collaborated closely with underwriters when reviewing files for final approval.
Education
Some College (No Degree) - General Ed
Diablo Valley College
Pleasant Hill, CANotary License - notary
National Notary Association
Sacramento, CA2022
High School Diploma -
California High School
San Ramon, CA06.1990
Skills
- Customer Service
- Excellent Communicator
- Attention to Detail
- Decision-Making, Problem-Solving
- Proficient in most mortgage software
- Processing and managing Documents
- Credit Verification
- Regulatory Compliance Documentation
- Government, Conforming, Jumbo, eq lines, purchase, and refinance Lending
- Pipeline Management
- Closing Documentation
Timeline
Office Manager
Premier Auto Service
10.2022 - Current
Mortgage Loan Processor
AmeriSave Mortgage
11.2021 - 08.2022
Loan Coordinator
Sun West Mortgage Company
05.2020 - 08.2021
Senior Loan Processor
Preferred Financial Inc
04.1996 - 02.2013
Some College (No Degree) - General Ed
Diablo Valley College
Notary License - notary
National Notary Association
High School Diploma -
California High School
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