Jennifer Reichert
Baltimore,MD
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
22
22
years of professional experience
Work History
Store Manager
Becket Hitch
Lutherville, MD
03.2021 - Current
- Manage inventory control, cash control and store opening and closing procedures.
- Maintain owner's aesthetic through daily merchandising and continuous evaluation of sell-through spots and restocking.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Increased store's YTD volume by over +25% since start date.
Store Director
Madewell
Towson, MD
09.2019 - 03.2021
- Oversaw staffing and training, safety compliance, inventory control and financial functions.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Reported to district manager regarding store and staff issues, financial goals and sales.
Assistant Store Manager of Sales
Crate & Barrel
Towson, MD
10.2018 - 09.2019
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Store Manager
Bare Minerals
Towson, MD
08.2016 - 08.2018
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Collected and analyzed KPI information both daily and weekly to track trends and make proactive changes to business operations plans.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Boutique Manager
L'Occitane En Provence
Towson, MD
09.2013 - 08.2016
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Empowered customers to make informed decisions by educating on product and service offerings and current industry trends.
- Built boutique's reputation for effectively serving high expectation customers through careful staff management, effective customer relations and smooth service delivery.
- Kept morale high with high-energy, collaborative leadership style, regularly incorporating employee feedback and tapping employees for important projects.
Merchandise Presentation Manager
Banana Republic
Columbia, MD
12.2011 - 09.2013
- Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Assumed all GM responsibilities during scheduled leadership times including opening/closing procedures, upholding LP procedures, monitoring sales goals, and managing optimum floor coverage.
Visual Merchandising Stylist/Women's RTW
Bloomingdale's
McLean, VA
06.2009 - 12.2011
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Monitored and replenished display inventory and restructured according to available stock.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Created visual marketing and styled window displays.
District Merchandising Manager
Urban Outfitters
DC Metro District, DC
02.2008 - 06.2009
- Managed six stores' Visual Managers, their Display Artists, and their teams to enhance overall store appearance with effective merchandising and display fixtures construction based on their store's unique space.
- Participated as part of Prototype team seasonally to set corporate merchandising and shop standards to be implemented company-wide.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Coached teams on successful completion of window installations, mannequin styling, and in-store displays to showcase current company focus and trends.
Visual Merchandising Manager
Nordstrom
Los Angeles, Orlando, Norfolk, McLean, CA, FL, VA
03.2000 - 01.2008
- Communicated visual merchandising information and standards via in-store training and regular meetings.
- Oversaw visual merchandising for new store openings and store collateral change-outs.
- Managed team of up to six stylists/production associates to monthly update windows and interiors to adhere to company focus.
- Responsible for managing monthly $10k budget for Visual needs, processing payroll weekly, scheduling according to store's needs, and supporting all in-store events.
Education
Bachelor of Science - Creative Writing, Journalism, Psychology
Colorado Technical University
Colorado Springs, CO2020
Bachelor of Arts - Creative Writing, Journalism, Psychology
The Ohio State University
Columbus, OH1994
Skills
- Focus and Follow-Through
- Problem Anticipation and Resolution
- Team Goals
- Health and Safety Procedures
- Reporting and Performance Analysis
- Display Building
- Customer Service
- Store Merchandising
- Active Listening and Communication
- Staff Coaching and Training
- Business Operations
- Human Resources Oversight
Accomplishments
- Recipient of Q4 Corporate Contest for Top ADS by store for Mid-Atlantic District 2020- Madewell, Towson, MD
- Recipient of Top Performing Store for Q4 2014 company wide for volume code, Mid Atlantic District- L'Occitane, Towson, MD
- Recipient of the Corporate V Award 2005 for excellence in Visual Merchandising, Capital Region- Nordstrom, Norfolk, VA
- Recipient of the Regional Opus Award 2005 for excellence in teaching and coaching store teams, Capital Region- Nordstrom, Norfolk, VA
Timeline
Store Manager
Becket Hitch
03.2021 - Current
Store Director
Madewell
09.2019 - 03.2021
Assistant Store Manager of Sales
Crate & Barrel
10.2018 - 09.2019
Store Manager
Bare Minerals
08.2016 - 08.2018
Boutique Manager
L'Occitane En Provence
09.2013 - 08.2016
Merchandise Presentation Manager
Banana Republic
12.2011 - 09.2013
Visual Merchandising Stylist/Women's RTW
Bloomingdale's
06.2009 - 12.2011
District Merchandising Manager
Urban Outfitters
02.2008 - 06.2009
Visual Merchandising Manager
Nordstrom
03.2000 - 01.2008
Bachelor of Science - Creative Writing, Journalism, Psychology
Colorado Technical University
Bachelor of Arts - Creative Writing, Journalism, Psychology
The Ohio State University