Summary
Overview
Work History
Education
Skills
Certification
Research Qualifications
References
Timeline
Generic

Jennifer Reid

Wendell

Summary

Results-driven General Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities.

Overview

10
10
years of professional experience
1
1
Certification

Work History

General Manager

Booster Holdings, Inc.
Raleigh
03.2019 - Current
  • Conducted market research to identify trends, opportunities, and threats in the industry.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Tracked monthly sales to generate reports for business development planning.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Administered employee discipline through verbal and written warnings.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.

Salon Manager

Booster Holdings, Inc
Raleigh
03.2015 - Current
  • Consistently recognized by management for providing superior customer service.
  • Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
  • Collaborated with other managers and supervisors and kept informed of changes affecting service operations.
  • Implemented cost-saving measures throughout the business to reduce overhead expenses.
  • Conducted interviews with prospective employees prior to hiring decisions being made.
  • Placed inventory orders, monitored shelf stock and tracked expenses.

Education

Master of Science - Psychology

Southern New Hampshire University
Hooksett, NH
12-2022

Bachelor of Arts - Criminal Justice

Southern New Hampshire University
Hooksett, NH
05-2019

Skills

  • Financial analysis
  • Market research
  • Cost management
  • Revenue generation
  • Inventory management
  • Business strategy
  • Psychology Concepts
  • Abnormal psychology concepts
  • Criminal Psychology Understanding
  • Forensic psychology

Certification

  • Cosmetology License 2/1998
  • Certified Technical Trainer

Research Qualifications

  • Proficient in a wide range of research techniques.
  • Skilled in Excel and other research based software.

References

References available upon request.

Timeline

General Manager

Booster Holdings, Inc.
03.2019 - Current

Salon Manager

Booster Holdings, Inc
03.2015 - Current

Master of Science - Psychology

Southern New Hampshire University

Bachelor of Arts - Criminal Justice

Southern New Hampshire University

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Jennifer Reid