Jennifer Renwick

• Assigned tasks to team members based on individual strengths and promoted teamwork-driven environment to meet goals.
• Developed pre-shift plans for associate lineup and established daily targets for areas such as shipping and quality assurance.
• Mediated between workers and management to obtain additional resources or resolve disputes.
• Monitored operator activities to check accuracy and compliance with standards.
• Motivated team members to meet goals and provided training and mentoring to improve performance.
• Offered guests and staff safe environment by strictly enforcing company rules.

• Worked closely with company buyers to maximize profitability by predicting and monitoring sales trends and accurately controlling stock levels.
• Stocked cases, bins, and shelves with new or transferred merchandise.
• Collected and disposed of excess stock, defective items or obsolete materials.
• Unpacked and stored deliveries quickly to maintain an efficient and safe work environment.
• Operated motorized and non-motorized equipment to safely move merchandise, including pallet jacks.
• Uphold general housekeeping rules by picking up empty pallet boards, sweeping floors, and moving stock to appropriate storage areas.

Oversaw dining room operations and banquets, ensuring exceptional guest experiences.

Supervised and trained staff on service protocols to improve performance.

• Coordinated with kitchen for timely food delivery and effective guest request resolution.
• Managed cleanliness and safety standards throughout restaurant premises.

Acted as liaison between guests and restaurant, resolving complaints swiftly.

Organized reservations for events and large groups using reservation software.

• Set up dining room for special events, optimizing arrangements for guest satisfaction.
• Processed payment transactions accurately through POS systems.

• Provided attentive, world class service for a vastly diverse range of clientele.
• Facilitated new beverage vendor relationships.
• Curated a new modern and unique beverage experience.
• Maintained a healthy rapport amongst guests and the community.
• Fulfilled multiple roles to satisfy establishment needs.

• Develop and maintain staff that provide hospitable, professional service while adhering to policies and business initiatives.
• Represent establishment with friendly professionalism to all guests to ensure repeat and referral business.
• Develop and maintain exceptional customer service standards.
• Educate customers on wine and food menu to build customer rapport and satisfaction while increasing sales.
• Manage inventory levels.

• Managed all incoming and outgoing calls while adhering to confidentiality guidelines.
• Adhere to local codes when interacting with clients, their families, and the general public.
• Maintained professional courtesy in public interaction.
• Identified complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Assisted clients with paperwork, collected payment, and assisted in the execution of bail bonds.
• Took phone calls from inmates and their family members while in the process of bond approval.

• Adhered to all ABC and company-defined regulations.
• Reported or resolved safety hazards such as spills or broken glassware.
• Used POS system to process cash and credit card transactions.
• Trained new bartenders in all aspects of the job, including customer service, use of equipment, drink preparation, and upselling techniques.
• Maintained updated knowledge of cocktail, wine, and beer menus and memorized all in-house recipes to create cocktails aligned with company standards.
• Checked IDs to ensure that the customers were of legal drinking age.
• Spoke to customers and recommended specials to build rapport, retention, and customer loyalty.

• Ability to perform assigned tasks with limited direction.
• Followed simple oral and written instructions.
• Sufficient knowledge of methods, tools and equipment used in maintenance to operate equipment and make minor repairs as necessary effectively and safely.
• Maintained accurate inventory of equipment and tools by type and model number for easy retrieval.
• Used hand and power tools to repair machines, structures, and systems.

• Responsible for overseeing of all security functions for which air carrier is responsible and Inspected Pax ID and travel documents.
• Assigned seats following a FAA and SCA guidelines as well as collecting fees.
• Ensured smooth send-offs and completed departure paperwork.
• Managed boarding process, flight time, archived on-time departures.
• Process non-revenue/standby list, upgrades and collected fees.