Jennifer Reynolds
Tucson,AZ
Summary
Personable and dedicated Customer Service Representative with extensive experience in Customer Service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
20
20
years of professional experience
Work History
Server
Dennys Corp.
Tucson, AZ
04.2018 - Current
- Operated POS terminals to input orders, split bills and calculate totals.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Customer Service Representative
Autiotell Green Tech Imaging
Tucson, AZ
09.2015 - 12.2016
- Assessed customer needs and upsold products and services to maximize ov sales.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Recognized by management for providing exceptional customer service.
Coctail Waitress
Depot Sports Bar
Tucson, AZ
01.2014 - 08.2015
- Calculated charges, issued table checks and collected payments from customers.
- Checked identification prior to serving.
- Closely monitored customers' intoxication levels and discontinued alcohol service, removed from premises or requested assistance from security.
Certified Medical Assistant
Dr. Iqbal Internal Medicine
Sierra Vista, AZ
01.2005 - 01.2007
- Contacted pharmacies to submit and refill patients' prescriptions.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team efficiency.
Education
GED -
Cochise Community College
Douglas,Az.01.1997
Medical Assistant Certificate - Medical Assistant
Cochise Community College
Sierra Vista, Az.07.2005
Credentialed Peer Support Specialist - Peer Support Specialist Training
La Frontera
Tucson,Az.02.2018
Skills
- Inbound and outbound calling
- Problem-solving abilities
- Customer relations
- High-energy attitude
Timeline
Server
Dennys Corp.
04.2018 - Current
Customer Service Representative
Autiotell Green Tech Imaging
09.2015 - 12.2016
Coctail Waitress
Depot Sports Bar
01.2014 - 08.2015
Certified Medical Assistant
Dr. Iqbal Internal Medicine
01.2005 - 01.2007
GED -
Cochise Community College
Medical Assistant Certificate - Medical Assistant
Cochise Community College
Credentialed Peer Support Specialist - Peer Support Specialist Training
La Frontera