Jennifer R. Fontanez

• Managed prescription processing and medication dispensing to ensure compliance with regulations.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Counted and labeled prescriptions with correct item and quantity.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
• Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
• Streamlined prescription processing with accurate data entry and verification of patient information.
• Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.

• Established a health care routine for three household members with rare medical disorders for over 18 years while maintaining comprehensive records of health-related information
• Experienced with using equipment like pulse oximeters, nebulizer machines and taking manual blood pressures.
• Worked with multiple insurance companies, specialists, and hospitals locally and across state lines to coordinate their care
• Maintained a schedule for each person within the household ensuring all members kept their appointments and medication intake while minimizing impact to daily activities

• Verified patients' identification for proper sample collection.
• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
• Stocked phlebotomy cart or carrier with appropriate supplies.
• Developed strong rapport with patients of diverse backgrounds, fostering a positive atmosphere during specimen collection.
• Maintained a clean and organized workspace, ensuring adherence to strict hygiene standards for patient safety.
• Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
• Provided excellent customer service at check-in/check-out process, addressing any concerns or questions from patients.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Managed filing system, entered data and completed other clerical tasks.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Completed 75 clinical hours at Crystal Run Healthcare