Jennifer Rhoades
Healthcare Management
Jeannette,PA
Overview
26
26
years of professional experience
4
4
years of post-secondary education
Work History
Collection Supervisor Blood Bank
Pittsburgh PA
12.2011 - 06.2015
- Highly dedicated and results-driven Collection Supervisor with a proven track record of exemplary leadership and efficient on-site management of Community Donor Center (CDC) collection activities and Mobile Blood drives across diverse business settings
- Demonstrates exceptional coordination and operational proficiency, ensuring seamless execution of blood drives and successful donor recruitment in close collaboration with the Regional Manager and Recruitment staff.
Field Underwriter
Lincoln Life Insurance
08.2015 - Current
- Manage dynamic responsibilities, including field underwriting and recruitment management
- Conduct training sessions for staff members, ensuring their proficiency in industry practices
- Travel to various states to provide expert assistance to families for final expense planning
- Spearhead recruitment efforts, employing positive techniques to build an exceptional team of agents
- Utilize strong interpersonal skills for effective appointment setting, employing various methods examples are
- Phone, face-to-face, and door-to-door sales
- Perform para-medical examinations and phlebotomy processes on eligible clients for health assessments
- Qualify clients for different insurance programs based on their health and eligibility
- Hold licenses as an Agent in multiple states, oversee financial reports and maintain a strong book of business.
Client Services Team Leader
Exam One
04.2010 - 11.2011
- Acted as a functional resource and proficiently handled complex customer issues that required resolution beyond immediate resolution
- Conducted coaching, training and support to staff members
- Accomplished other duties as required to meet customer requirements, including managing timecards and staff schedules
- Functioned as a key member of the Client Services Leadership Team, coordinating and overseeing multiple departmental aspects
- Provided leadership and support to optimize team performance and achieve organizational goals for superior customer service and patient care Assisted the Supervisor with daily operations, ensuring efficient workflow, meets deadlines, and maintaining departmental coverage and requirements.
Lead Phlebotomist
Excela Health
01.1998 - 03.2010
- Provided excellent internal and external customer service, promptly addressing concerns and ensuring follow-up
- Effectively communicated procedural changes and healthcare-related issues to staff under Section Leader's guidance
- Acted as a point person for timely problem resolution in the absence of the Section Leader
- Proficiently collected blood samples through venipuncture, finger stick, and heal stick techniques
- Interpreted physician's orders for sample collection and provided instructions to patients on proper specimen collection
- Processed specimens and managed result entries for tests referred to reference laboratories
- Ensured patient safety and attended to individuals experiencing fainting or illness
- Coordinated orientation and training schedules, adhering to accrediting and regulatory agency standards
- Assisted in training phlebotomy students and orienting new employees
- Maintained high levels of accuracy in all activities and participated in continuing education programs
- Attended workshops, seminars, and lectures to stay updated on new procedures and equipment
- Managed inventory system for the Laboratory stock area and demonstrated proficiency in lab computer systems
- Created Employee Schedules and monitored inventory for the laboratory.
Skills
- Field Underwriting
- Interpersonal skills
- Recruitment Management
- Leadership abilities
- Staff Training
- Business Management
- Final Expense Planning
- Financial Reporting
- Client Qualification
- Licensed Agent
- Benefit Assessment
- Appointment Setting
- Para-Medical Examinations
- Phlebotomy
Education
Technical - Phlebotomy
National Career School
Uniontown, PA 08.1998 - 01.1999
Bachelor's Of Health Science - Healthcare Administration
Purdue Global University
West Lafayette, IN 08.2020 - 10.2023
Professional References
- Lea Stacy, DC Non-Production Supervisor, Northeast Division, 412-209-7027, Lstacy@vitalant.org
- Kylee Singleton, Operations Manager-Clinical Pathology Laboratory, 512-790-8646, KShingleton@CPLLabs.com
- AJ Kenerson, Branch Owner Of Lincoln Insurance Company, 412-491-1637, Ajkenderson@hotmail.com
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Bachelor's Of Health Science - Healthcare Administration
Purdue Global University
08.2020 - 10.2023
Field Underwriter
Lincoln Life Insurance
08.2015 - Current
Collection Supervisor Blood Bank
Pittsburgh PA
12.2011 - 06.2015
Client Services Team Leader
Exam One
04.2010 - 11.2011
Technical - Phlebotomy
National Career School
08.1998 - 01.1999
Lead Phlebotomist
Excela Health
01.1998 - 03.2010
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