Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Hi, I’m
Jennifer R. House
Green Bay
Summary
Overview
19
years of professional experience
1
Certification
Work History
Paper Transport Inc.
Customer Service Coordinator
01.2018 - Current
Job overview
- Building relationships with customers, shippers, and receivers by understanding the customer’s needs
- Effectively organize and help individuals to achieve a common objective
- Monitoring trailer pools
- Track loads
- Communicate effectively on delays and issues on loads
- Load acceptance
- Transportation system knowledge
- Create solutions between internal departments for coverage
- Tracking and tracing each load, proactively work on solutions with operations to deliver on time service for the customer
- Update and maintain customer, shipper, and receiver information in TMW
- Create and update SOPs for each customer
- Build loads for customer orders
- Appointment scheduling and reschedules
- Phone calls to obtain necessary paperwork
- Monitoring on-time pickup and delivery
- Training new teammates
- Streamline old processes to be more time effective
- Process freight claims and billing
Paper Transport Inc.
Operations Support Specialist
06.2016 - 01.2018
Job overview
- Track drivers to determine issues and delays
- Communicate delays to Driver managers, Planners and Customers
- Monitor Emails
- Assist with dispatching
- Problem resolution with planner and Driver Manager
Paper Transport Inc.
Logistics Coordinator
04.2015 - 06.2016
Job overview
- Negotiate load rates with suppliers, retailers, and delivery operators
- Regularly communicate with customers to understand their lane needs
- Schedule appointments with the rail and drays
- Coordinate shipments for pickup and delivery, including managing necessary personnel, to maximize efficiency and profitability
- Promptly resolve shipment and inventory issues as they arise
Schneider National
Expedite Customer Service Rep.
05.2009 - 04.2015
Job overview
- Accountable to knowing over fifty customers’ expectations and unique requests on the expedite team
- Effectively able to multitask and maintain a calm demeanor in a demanding environment
- Continually work and communicate with Operations, DBL’s, Area planners and Box planners to build strong positive relationships with other departments
- Investigate concerns and provide solutions to customer and/or company in a timely manner
- Coach team drivers on customer expectations on a given load
Schneider National
Recruiting Representative
01.2006 - 05.2009
Job overview
- Continual use of problem analysis skills to help identify problems and generate solutions for applicants and/or company
- Manage a high volume of applicants and use sound judgment to hire the right individuals
- Accountable to bringing in the number of drivers to meet business needs
- Ability to enhance Applicant satisfaction through listening skills to identify their needs
Education
UWGB
B.A from Communication Generalist
12.2024
University Overview
Skills
- Account management
- Documentation skills
- Complaint handling
- Customer focus
- Invoice verification
- Microsoft outlook, word, and Excel
- Work prioritization
- Problem-solving
- Excellent time management skills
- Decision-making
- Cross-functional collaboration
- Skilled trainer
- Team building and leadership
Certification
- Supervision N.W.T.C 2018, December
- Health care Leadership N.W.T.C 2020, May
Timeline
Customer Service Coordinator
Paper Transport Inc.
01.2018 - Current
Operations Support Specialist
Paper Transport Inc.
06.2016 - 01.2018
Logistics Coordinator
Paper Transport Inc.
04.2015 - 06.2016
Expedite Customer Service Rep.
Schneider National
05.2009 - 04.2015
Recruiting Representative
Schneider National
01.2006 - 05.2009
UWGB
B.A from Communication Generalist