Jennifer Ribeiro
Boca Raton,FL
Summary
Dynamic and results-oriented server with a proven track record at Les Toques, enhancing customer satisfaction and significantly increasing sales through upselling. Skilled in cash handling and exceptional customer service, adept at fostering guest engagement and maintaining a professional appearance. Excelled in fast-paced environments, demonstrating a strong work ethic and hospitality service expertise.
Overview
17
17
years of professional experience
Work History
Server
Les Toques
06.2015 - 08.2024
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Les Bremailles
05.2007 - 05.2015
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Improved dining experience by providing prompt, attentive service to guests.
Education
Bachelor Services -
Ecg
Orléans 09.2016
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Professional Appearance
- Dining customer service
Languages
French
Native or Bilingual
English
Professional Working
Espagnol
Elementary
Timeline
Server
Les Toques
06.2015 - 08.2024
Server
Les Bremailles
05.2007 - 05.2015
Bachelor Services -
Ecg
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