Jennifer Rice
Fort Bragg,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Express Employment Professionals
03.2022 - Current
- While working for Express Employment Professionals, it has been my pleasure to work as an emergency facility management customer service representative
- Provide inbound and outbound phone support
- Answer incoming emails and telephone inquiries for any day-to-day building maintenance issues, dispatch appropriate personnel as required, create work orders, and redirect calls as necessary.
- Addressed customer account discrepancies and concerns.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Representative
Apex Systems
09.2021 - 02.2022
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Cashier
Zaxby's Chicken Fingers & Buffalo Wings
12.2019 - 07.2020
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Met customer service goals and exceeded customer expectations.
- Answered product questions using knowledge of sales and store promotions.
- Handled cash with high accuracy and checked bills for fraud.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and managed relationships with customers to increase customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Resolved customer complaints and maintained clean and tidy checkout area.
Cook/Prep
Zaxby's Chicken Fingers & Buffalo Wings
12.2019 - 07.2020
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Addressed and resolved customer complaints to increase trust and satisfaction.
- Monitored food quality and presentation to maintain high standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Managed opening and closing shift kitchen tasks.
- Measured and mixed ingredients according to precise recipes for best results.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
- Trained and assisted new kitchen staff members.
Education
Bachelor of Arts - Psychology
Post University
Waterbury, CTHigh school diploma -
Rice Family Academy
05.2020
Skills
- Food safety
- Cash handling
- Microsoft Excel
- Cooking
- Microsoft Word
- Dispatching
- Assessments
- Customer service — Proficient
- January 2022
- Identifying and resolving common customer issues
- Full results: Proficient
- Customer focus & orientation — Proficient
- Responding to customer situations with sensitivity
- Sales skills — Familiar
- Influencing and negotiating with customers
- Full results: Familiar
- Indeed Assessments provide skills tests that are not indicative of license or certification or continued
- Development in any professional field
- Understanding Customer Needs
- Proofreading
- Active Listening
- Typing Proficiency
- Customer Service
- Critical Thinking
- Time Management
- Multi-Line Phone Talent
Timeline
Customer Service Representative
Express Employment Professionals
03.2022 - Current
Customer Service Representative
Apex Systems
09.2021 - 02.2022
Cashier
Zaxby's Chicken Fingers & Buffalo Wings
12.2019 - 07.2020
Cook/Prep
Zaxby's Chicken Fingers & Buffalo Wings
12.2019 - 07.2020
Bachelor of Arts - Psychology
Post University
High school diploma -
Rice Family Academy