Open To Work
Jennifer Richman
Holiday inn Express
Kennewick,WA
Work Preference
Job Search Status:
Open to work
Desired start date:
Immediately
Desired Job Title
Collections SpecialistFront Desk ReceptionistHostessWeekend ManagerReceptionist
Work Type
Full TimePart Time
Location Preference
RemoteOn-Site
Open to relocation:
Yes
22
years of professional experience
1
Peer support specialist Certification
Motivated and compassionate individual with a strong passion for assisting others seeks opportunities in the administrative/collection agent field at any level. Open to relocation for the right position. Committed to providing exceptional customer service and utilizing excellent organizational skills to contribute to the success of a dynamic team. With a genuine desire to make a positive impact, dedicated to delivering top-notch support and fostering strong relationships with clients. Ability to effectively manage tasks and prioritize responsibilities ensures efficient operations and seamless workflow. Seeking a challenging role to leverage expertise in administrative tasks, customer service, and organizational abilities to drive success for both the company and its clients.
Work History
Night auditor
1 Year 1 Month- Managed nightly financial transactions, ensuring accuracy and compliance with hotel policies.
- Conducted audits of daily revenue reports, verifying discrepancies and implementing corrective measures.
- Provided exceptional customer service during overnight shifts, resolving guest inquiries and issues efficiently.
- Coordinated room inventory management, optimizing occupancy rates and enhancing guest satisfaction levels.
Front Desk Receptionist
2 Years 4 Months- Answer phones
- Schedule appointments
- File documents
- Managed front desk operations, ensuring smooth check-in and check-out processes.
Collections Specialist
3 Years 9 Months- Make collecting calls
- Collect debts from consumers
- Answer phones
- Computer experience
- Managed collections processes to ensure timely resolution of outstanding accounts.
- Analyzed account data to identify patterns and develop effective collection strategies.
- Collaborated with cross-functional teams to enhance customer communication regarding payment options.
Hostess
8 Months- Cash handling experience
- Seat guests
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservations efficiently, optimizing seating arrangements for maximum capacity.
- Trained new staff on customer service standards and operational procedures.
Weekend Manager
8 Months- Collection calls
- Supervised weekend operations, ensuring smooth workflow and efficient resource allocation.
- Trained and mentored staff on best practices for customer service and facility management.
- Coordinated maintenance schedules to ensure optimal functionality of storage units and equipment.
Receptionist
4 Months- Computer experience
- Managed multi-line phone system, ensuring efficient call routing and customer service excellence.
- Coordinated scheduling for meeting rooms, optimizing space utilization and enhancing client experience.
- Streamlined front desk operations by implementing new check-in procedures, improving efficiency and guest satisfaction.
Housekeeper
1 Year- Ensured cleanliness and organization of guest rooms and common areas to maintain high standards.
- Managed inventory of cleaning supplies and equipment for efficient operations.
- Collaborated with maintenance teams to address facility issues promptly, ensuring guest satisfaction.
Bartender/Food and Beverage Manager
11 Years 10 Months- Crafted and served a diverse range of cocktails, enhancing guest experience and satisfaction.
- Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
- Trained new staff on beverage preparation techniques and customer service standards.
- Managed inventory levels, tracking supplies to minimize waste and optimize cost efficiency.
Education
Medical assisting - Medical Assisting
Medical billing - Medical Billing & Coding
Certificate - Addiction Studies
Skills
Medical Coding
CPT Coding
Medical Billing
Bartending
ICD-10
Host/Hostess
Medical Records
Medical Receptionist
Medical Scheduling
ICD-9
Medical Office Experience
POS
Clerical Experience
Cash Handling
HIPAA
Medical Terminology
Serving Experience
Banquet Experience
Cleaning Experience
Anatomy Knowledge
Data Entry
Experience Administering Injections
Patient Care
Medical collection
Phone etiquette
Customer service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Food Handler Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Night auditor
Holiday inn Express
03.2025 - 04.2026Read More
Spokane Falls Community College
Certificate from Addiction Studies
01.2025 - CurrentRead More
Front Desk Receptionist
The Blind Guy
04.2022 - 08.2024Read More
Hostess
Sterling's on the River
11.2021 - 07.2022Read More
Weekend Manager
Purely Storage
12.2020 - 08.2021Read More
Receptionist
Columbia Center Executive Suites
10.2020 - 02.2021Read More
Collections Specialist
Washington Collectors
09.2020 - 06.2024Read More
Housekeeper
Courtyard by Marriott
01.2019 - 01.2020Read More
Bartender/Food and Beverage Manager
The Crazy Moose Casino
06.2004 - 04.2016Read More
Charter College
Medical assisting from Medical Assisting
Read More
Columbia Basin College
Medical billing from Medical Billing & Coding
Read More