ALEKSANDRA ERICKSON
Lompoc,CA
Summary
Experienced Night Auditor with strong customer service and front desk skills, including guest check-in/check-out, problem resolution, and daily financial reporting. Reliable, detail-oriented, and professional, with excellent communication and problem-solving skills. Eager to bring a high level of service, efficiency, and teamwork to a new opportunity while contributing to a smooth day-to-day operations and a positive customer experience.
Overview
8
8
years of professional experience
Work History
Night Auditor
Wine Valley Inn & Cottages
Solvang, CA
02.2020 - Current
- Managed front desk operations overnight, including guest check ins/outs, reservations, and handling special requests.
- Processed and reconciled daily financial transactions, accounts and guest charges to ensure balanced ledgers and accurate revenue reports.
- Coded, verified and entered invoices in accounting system Sage.
- Trained and mentored new night auditors while developing a detailed training list covering audit procedures, systems, and overnight operations.
- Addressed and resolved guest inquiries and complaints efficiently.
Front Desk Receptionist
Central Coast Drug & Alcohol
Lompoc, CA
02.2018 - 01.2020
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Handled incoming calls, directing inquiries to appropriate staff and maintaining professional communication.
- Scheduled, coordinated and confirmed appointments and meetings.
Education
High School Diploma -
Cabrillo High School
Lompoc, CASkills
Front desk operations
Problem-solving
Credit and cash payments
Staff training and onboarding
Multitasking and organization
Strong work ethic
Invoice coding
Timeline
Night Auditor
Wine Valley Inn & Cottages
02.2020 - Current
Front Desk Receptionist
Central Coast Drug & Alcohol
02.2018 - 01.2020
High School Diploma -
Cabrillo High School