Jennifer Riungel
Grants Pass,OR
Summary
Friendly nd enthusiastic Customer Service Representative who consistently meets customer service satisfaction goals. Hard-working, multi-tasking with outstanding telephone, scheduling and documentation skills.
Overview
24
24
years of professional experience
Work History
Cashier
Tappers Casino
Bradenton, FL
02.2022 - 09.2022
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Security Guard Officer
Envera
Sarasota, FL
10.2020 - 10.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked and verified photo identification prior to granting facility access.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Monitored employee activities, confirming compliance with security regulations.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Line Assembler
Manpower
Temecula, CA
08.2008 - 04.2009
- Met daily quotas consistently by always working hard and efficiently with little downtime.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Assisted quality assurance by inspecting items and removing defective parts.
- Protected team members by identifying and removing safety hazards, keeping pathways clear and equipment properly stored.
- Completed skilled work using electrical, hydraulic and air-activated hand tools.
- Followed specifics of each production run to perform high-quality work within specified tolerances.
- Restocked other stations and moved completed items to other stations for additional processing.
- Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.
Office Clerk
County Of Riverside
Riverside, CA
08.2007 - 10.2007
- Investigated foster families for predator information
- Produced high-quality communications for internal and external use.
- Processed documents and materials to disseminate information to appropriate parties.
- Maintained filing system and organized customer documents for easy retrieval of information.
Customer Service Representative
All Discount Insurance
Temecula, CA
09.2004 - 04.2006
- Greeted Walk-In Customers.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clerical Duties.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Paraeducator
Lake Elsinore Unified School District
Lake Elsinore, CA
04.2000 - 08.2004
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Monitored/ Assisted students on Playground during recess.
- Monitored students in lunch area.
- Cleaned tables and swept lunch area.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
Cashier/Customer Serivce
Staples
Murrieta, CA
07.1998 - 09.1999
- Handled customer inquiries and suggestions courteously and professionally.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Elsinore High School
Wildomar, CA06.1998
Skills
- Process Transactions
- Billing and Payment Processing
- Payment Collection
- Till Counting
- Receipt and Refund Issuance
- Refunds and Exchanges
- Administrative Support
- Managing Multiple Tasks
- 10-Key
- Multi-Line Telephone Operation
- wpm 35
Timeline
Cashier
Tappers Casino
02.2022 - 09.2022
Security Guard Officer
Envera
10.2020 - 10.2021
Line Assembler
Manpower
08.2008 - 04.2009
Office Clerk
County Of Riverside
08.2007 - 10.2007
Customer Service Representative
All Discount Insurance
09.2004 - 04.2006
Paraeducator
Lake Elsinore Unified School District
04.2000 - 08.2004
Cashier/Customer Serivce
Staples
07.1998 - 09.1999
High School Diploma -
Elsinore High School