Jennifer Rivera
Morrisville,Pa
Summary
Expand leadership responsibilities within property preservation/foreclosure field, improve organizational ability to exceed company goals, and help honor all long-term commitments made to clients via contractual agreements while maintaining excellent rapport with trusted vendors.
Overview
13
13
years of professional experience
Work History
Vendor Account Manager
Safeguard Properties
01.2024 - Current
- Facilitated training sessions for new team members, contributing to a well-informed workforce capable of managing complex vendor account issues effectively.
- Leveraged advanced analytical tools to forecast demand patterns, enabling proactive adjustments in supply chain operations.
- Resolved escalated issues between internal stakeholders and vendors promptly, fostering harmonious working relationships across all parties involved.
- Implemented performance metrics to evaluate vendor effectiveness, leading to increased efficiency and productivity levels.
- Evaluated potential risks associated with new vendor partnerships through thorough due diligence assessments before finalizing contracts or agreements.
- Negotiated favorable contract terms with vendors, resulting in cost savings and stronger relationships.
- Conducted comprehensive market research to stay updated on industry trends, driving informed decision-making in vendor acquisition processes.
- Worked closely with legal departments to ensure compliance with contractual agreements while safeguarding the company''s interests at all times.
HUD Senior Client Representative
Guardian Asset Management
02.2021 - 02.2024
- Assist in overseeing and facilitating all assigned client communications
- Handle escalations and client specific projects
- Work closely with other department managers and their teams to receive updates and communicate updates to client
- Organize workflow and ensure Client Representatives understand job duties and assigned tasks
- Track all correspondence and ensure updates are given that convey the root of the associated issue is remediated in timely fashion
- Ensure all client update spreadsheets are detailed, accurate, substantiated, and properties are progressing thru step processes
- Convey all required reporting information to clients timely, including client portal tasking assignments, HUD extension decision notifications, and other associated duties
- Make continuous efforts to obtain more inventory wherever possible
- Address non-compliance issues with processors, captains, and investor managers whenever they arise
- Provide Property Preservation Specialist directives and assistance when needed Help with client escalation from Client Specialist Reps, initiate training based off escalations.
HUD New Acquisitions Specialist
Guardian Asset Management
12.2021 - 05.2023
- Responsible for managing professional working relationships with all vendors and clients across the United States
- Specialist works with vendors to protect and preserve properties for our clients
- Proficient understanding of property foreclosures, HUD contract expectations
- Consistently meets company goals and deadlines with an objective to exceed client expectations
- Consistently passes HUD scorecard metrics in HPIR and RTS
- Strong understanding of ASPEN Grove
- Manage vendor inquiries via phone, email, etc
- In a professional and timely manner
- Confidently negotiate costs within provided guidelines and communicate with contractors
- Assesses performance of vendors for quality assurance purposes
- Occasionally assist with sourcing vendors to meet client needs
- Responsible for managing own timeliness and efficiency of workflow
- Maintain professional working relationships with all vendors.
Brand Ambassador
Miller’s Insurance Agency
02.2018 - 02.2020
- Attend weekly meetings with agents to review all commercial accounts for upcoming renewal or cancelation
- Call on clients and schedule business lunches to discuss gaps or increasing coverage for business insurance
- Cross sell home, auto, and life to business owners and their staff
- Cold call new prospective accounts via email blast or in person.
PSR Supervisor
Chester County Hospital, Penn Medicine
09.2011 - 02.2018
- Assist and guide front office staff throughout their daily duties and responsibilities
- Train front desk staff as designated and outlined in accordance with hospital procedures
- Maintain a positive, supportive, respectful work environment for my staff and patients
- Directed patient flow during practice hours, minimizing patient wait times and ensuring clinical staff smooth transition from check in to check out
- Coordinated with physicians scheduling surgical procedures for their patients with the OR staff
- Resolved all escalated front desk staff conflicts with patience or clinical staff
- Thoroughly processed all insurance referrals for upcoming surgical procedures as well as collected copays before operations.
Education
Community College of Philadelphia
Empire Beauty School
Skills
- Analytical and problem solving
- Microsoft Office 365
- Microsoft Teams
- Yardi P260
- Aspen Grove
- Map Point
- Adobe
- Active listening
- Proven ability written verbal and oral communication
- Attention to detail
- Giving and receiving constructive feedback
- Dedication to my team
- Positive attitude
- Strong leadership qualities and management ability
Awards
- 2015, Recommended by President of the Board of Directors to receive a Customer Service Satisfaction award.
- 2017, Top Patient Service of Excellence award.
References
Available upon request
Timeline
Vendor Account Manager
Safeguard Properties
01.2024 - Current
HUD New Acquisitions Specialist
Guardian Asset Management
12.2021 - 05.2023
HUD Senior Client Representative
Guardian Asset Management
02.2021 - 02.2024
Brand Ambassador
Miller’s Insurance Agency
02.2018 - 02.2020
PSR Supervisor
Chester County Hospital, Penn Medicine
09.2011 - 02.2018
Community College of Philadelphia
Empire Beauty School