Jennifer Rivera
Morrisville,Pa
Summary
Expand leadership responsibilities within property preservation/foreclosure field, improve organizational ability to exceed company goals, and help honor all long-term commitments made to clients via contractual agreements while maintaining excellent rapport with trusted vendors.
Overview
13
13
years of professional experience
Work History
Vendor Account Manager
Safeguard Properties
Cleveland, OH
01.2024 - Current
- Facilitated training sessions for new team members, contributing to a well-informed workforce capable of managing complex vendor account issues effectively.
- Leveraged advanced analytical tools to forecast demand patterns, enabling proactive adjustments in supply chain operations.
- Resolved escalated issues between internal stakeholders and vendors promptly, fostering harmonious working relationships across all parties involved.
- Implemented performance metrics to evaluate vendor effectiveness, leading to increased efficiency and productivity levels.
- Evaluated potential risks associated with new vendor partnerships through thorough due diligence assessments before finalizing contracts or agreements.
- Negotiated favorable contract terms with vendors, resulting in cost savings and stronger relationships.
- Conducted comprehensive market research to stay updated on industry trends, driving informed decision-making in vendor acquisition processes.
- Worked closely with legal departments to ensure compliance with contractual agreements while safeguarding the company''s interests at all times.
HUD Senior Client Representative
Guardian Asset Management
02.2021 - 02.2024
- Assist in overseeing and facilitating all assigned client communications
- Handle escalations and client specific projects
- Work closely with other department managers and their teams to receive updates and communicate updates to client
- Organize workflow and ensure Client Representatives understand job duties and assigned tasks
- Track all correspondence and ensure updates are given that convey the root of the associated issue is remediated in timely fashion
- Ensure all client update spreadsheets are detailed, accurate, substantiated, and properties are progressing thru step processes
- Convey all required reporting information to clients timely, including client portal tasking assignments, HUD extension decision notifications, and other associated duties
- Make continuous efforts to obtain more inventory wherever possible
- Address non-compliance issues with processors, captains, and investor managers whenever they arise
- Provide Property Preservation Specialist directives and assistance when needed Help with client escalation from Client Specialist Reps, initiate training based off escalations.
HUD New Acquisitions Specialist
Guardian Asset Management
12.2021 - 05.2023
- Responsible for managing professional working relationships with all vendors and clients across the United States
- Specialist works with vendors to protect and preserve properties for our clients
- Proficient understanding of property foreclosures, HUD contract expectations
- Consistently meets company goals and deadlines with an objective to exceed client expectations
- Consistently passes HUD scorecard metrics in HPIR and RTS
- Strong understanding of ASPEN Grove
- Manage vendor inquiries via phone, email, etc
- In a professional and timely manner
- Confidently negotiate costs within provided guidelines and communicate with contractors
- Assesses performance of vendors for quality assurance purposes
- Occasionally assist with sourcing vendors to meet client needs
- Responsible for managing own timeliness and efficiency of workflow
- Maintain professional working relationships with all vendors.
Brand Ambassador
Miller’s Insurance Agency
02.2018 - 02.2020
- Attend weekly meetings with agents to review all commercial accounts for upcoming renewal or cancelation
- Call on clients and schedule business lunches to discuss gaps or increasing coverage for business insurance
- Cross sell home, auto, and life to business owners and their staff
- Cold call new prospective accounts via email blast or in person.
PSR Supervisor
Chester County Hospital, Penn Medicine
09.2011 - 02.2018
- Assist and guide front office staff throughout their daily duties and responsibilities
- Train front desk staff as designated and outlined in accordance with hospital procedures
- Maintain a positive, supportive, respectful work environment for my staff and patients
- Directed patient flow during practice hours, minimizing patient wait times and ensuring clinical staff smooth transition from check in to check out
- Coordinated with physicians scheduling surgical procedures for their patients with the OR staff
- Resolved all escalated front desk staff conflicts with patience or clinical staff
- Thoroughly processed all insurance referrals for upcoming surgical procedures as well as collected copays before operations.
Education
Community College of Philadelphia
Empire Beauty School
Skills
- Analytical and problem solving
- Microsoft Office 365
- Microsoft Teams
- Yardi P260
- Aspen Grove
- Map Point
- Adobe
- Active listening
- Proven ability written verbal and oral communication
- Attention to detail
- Giving and receiving constructive feedback
- Dedication to my team
- Positive attitude
- Strong leadership qualities and management ability
Awards
- 2015, Recommended by President of the Board of Directors to receive a Customer Service Satisfaction award.
- 2017, Top Patient Service of Excellence award.
References
Available upon request
Timeline
Vendor Account Manager
Safeguard Properties
01.2024 - Current
HUD New Acquisitions Specialist
Guardian Asset Management
12.2021 - 05.2023
HUD Senior Client Representative
Guardian Asset Management
02.2021 - 02.2024
Brand Ambassador
Miller’s Insurance Agency
02.2018 - 02.2020
PSR Supervisor
Chester County Hospital, Penn Medicine
09.2011 - 02.2018
Community College of Philadelphia
Empire Beauty School